Dereck Neal
Rickman
Summary
Dynamic leader with proven expertise in staff management and customer service, honed at Taco Bell and other notable establishments. Excelled in enhancing customer satisfaction and team performance through strategic planning and effective problem-solving. Skilled in coaching and mentoring, achieving significant improvements in employee productivity and operational efficiency.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Hairstylist
Great Clips Salon
05.2025 - 09.2025
- Delivered personalized haircuts and styling services to diverse clientele, enhancing customer satisfaction and loyalty.
- Implemented new hair coloring techniques, improving service offerings and client retention rates.
- Mentored junior stylists on advanced cutting and coloring methods, fostering a collaborative team environment.
- Developed customized hair care regimens for clients, promoting healthy hair practices and repeat business.
Manager
Taco Bell
07.2024 - 05.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Crew/Manager
McDonald's Restaurant
06.2003 - 02.2023
- Managed inventory levels to minimize waste and ensure availability of popular menu items.
- Organized community outreach events to strengthen brand visibility while contributing positively to local causes.
- Implemented cost-saving measures through efficient labor management, reduced food waste, and optimized supply ordering practices.
- Fostered strong relationships with suppliers/vendors resulting in better pricing deals, improved delivery timescales and enhanced product quality.
- Enhanced customer satisfaction by consistently ensuring fast, friendly, and accurate service.
- Collaborated with other managers on regional promotions and marketing strategies to drive sales growth.
- Boosted overall crew morale with team-building initiatives, open communication channels, and recognition of hard work.
- Actively participated in company-wide initiatives and training programs, ensuring the dissemination of best practices throughout the team.
- Invested in staff development through ongoing coaching, mentoring, and providing opportunities for growth within the company.
- Established a culture of accountability within the team by setting clear expectations followed up with consistent feedback on individual performances.
Server/Manager
Cracker Barrell
03.2014 - 01.2017
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Liaised between servers and upper management to address issues and manage challenges.
- Monitored server performance and provided feedback to enhance server delivery.
- Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
Education
Cosmetology - Cosmetology
Gensis Career College
Cookeville, TN03-2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Strategic planning
- Customer relationship management (CRM)
- Performance management
- Shift scheduling
- Employee onboarding
- Coaching and mentoring
- Recruiting and interviewing
- Problem-solving
Certification
- Food Safety Preventive Controls Alliance (FSPCA) Preventive Controls for Human Food Certification - FSPCA.
Timeline
Hairstylist
Great Clips Salon
05.2025 - 09.2025
Manager
Taco Bell
07.2024 - 05.2025
Server/Manager
Cracker Barrell
03.2014 - 01.2017
Crew/Manager
McDonald's Restaurant
06.2003 - 02.2023
Cosmetology - Cosmetology
Gensis Career College
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