Derek Broadrick
Tullahoma
Summary
Dedicated field service technician with over 8 years of experience in mechanical troubleshooting and preventive maintenance. Successfully trained junior technicians and improved equipment functionality, driving operational efficiency and customer satisfaction.
Skilled field service technician specializing in troubleshooting and repair of heavy equipment. Proven ability to enhance customer satisfaction through effective communication and efficient technical support.
Overview
15
15
years of professional experience
Work History
Field Service Technician
Thompson Machinery
La Vergne, TN
03.2018 - Current
- Diagnosed and repaired mechanical issues in heavy equipment to ensure optimal performance.
- Conducted routine maintenance and inspections to enhance reliability of machinery.
- Installed new systems and components, ensuring adherence to safety standards.
- Collaborated with engineering teams to improve equipment functionality and efficiency.
- Troubleshoot electrical, hydraulic, and after-treatment systems and repair the machinery and check for proper operation of systems after repair.
- Trained junior technicians on repair techniques and best practices for equipment handling.
- Provided technical support to clients, enhancing customer satisfaction through effective communication.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
US ARMY
Generator Mechanic/ CH47 Chinook Mechanic/ 88M Motor Transportation
Anniston, AL
10.2010 - Current
- Currently in the Army Reserves as Platoon Sergeant.
- Active Duty from 2010 to 2018 and continuing in the Army Reserves since 2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Tullahoma High School
Tullahoma, TNSkills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Customer service
- Preventive Maintenance
- Technical troubleshooting
- Mechanical aptitude
- Valid Driver's license
- Class B CDL with clean driving record
Timeline
Field Service Technician
Thompson Machinery
03.2018 - Current
US ARMY
Generator Mechanic/ CH47 Chinook Mechanic/ 88M Motor Transportation
10.2010 - Current
High School Diploma -
Tullahoma High School