Derek Jamerson

• Assisted customers in identifying service needs and scheduling appointments.
• Provided accurate estimates for repair costs and timelines based on vehicle assessments.
• Communicated effectively with technicians to relay customer concerns and service updates.
• Ensured compliance with safety standards and procedures during all service operations.
• Developed strong customer relationships, enhancing repeat business and loyalty.
• Addressed customer inquiries promptly, resolving issues to improve satisfaction levels.

Write estimates on damaged vehicles for customer pay and insurance claims

• Coordinated work orders and communicated with technicians for timely service completion.
• Assisted customers in detailing service needs and managing repair expectations.
• Utilized computer systems to track vehicle repairs and manage inventory efficiently.

Order parts from estimates of insurance companies

Mirror match parts upon arrival to shop