DeShana Fitch
CHATTANOOGA
Summary
I am a motivated, self-starting, team player looking for a career in which I may grow and progress within my scope of practice.
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
21
21
years of professional experience
1
1
Certification
Work History
School Bus Driver
Chattanooga Bus Company
Chattanooga, TN
08.2020 - Current
- Safely operated school bus, ensuring timely transport of students to and from school.
- Conducted pre-trip inspections to verify bus safety and compliance with regulations.
- Communicated effectively with parents and school staff regarding student needs and transportation schedules.
- Monitored student behavior during transit, enforcing safety protocols and promoting a positive environment.
- Ensured student safety during transport by adhering to all traffic laws and regulations.
- Conducted daily vehicle inspections to maintain operational readiness and compliance with safety standards.
- Assisted students in boarding and disembarking, providing support for those with special needs.
- Maintained accurate logs of mileage, fuel use, and maintenance activities for reporting purposes.
- Responded promptly to emergency situations, implementing safety protocols as required.
- Collaborated with school administration to optimize bus routes for efficiency and timeliness.
- Trained new drivers on safety practices, route navigation, and customer service expectations.
- Developed positive relationships with students and parents to foster a supportive transportation environment.
- Collaborated with school administrators to develop new protocols for optimal bus loading and unloading procedures.
- Maintained punctual transportation service for students by adhering to established routes and schedules.
- Provided excellent customer service to families by addressing concerns promptly and professionally.
- Demonstrated flexibility when needed by covering additional shifts or stepping in for colleagues during unexpected absences or emergencies.
- Supported student success by providing a positive, nurturing environment during transport.
- Participated in ongoing professional development opportunities to stay current on industry best practices and regulations related to pupil transportation services.
- Assisted special needs students in boarding and disembarking the bus safely, demonstrating empathy and patience.
- Maintained high standards of personal appearance and professionalism, representing the school district positively in interactions with students, families, and community members.
- Promoted a clean and orderly environment on the bus through routine inspection of seating areas after each trip.
- Maintained accurate records of daily mileage logs, fuel expenses, incident reports, and other relevant documentation related to bus operations.
- Contributed to efficient communication between school officials by reporting any significant issues or concerns in a timely manner.
- Implemented conflict resolution strategies among students when necessary, fostering a peaceful travel experience for all passengers.
- Communicated regularly with parents regarding pick-up times, drop-off locations, and any incidents that occurred on the bus.
- Responded quickly to changing weather conditions or road hazards, adapting driving techniques accordingly to maintain safety standards.
- Managed emergency situations effectively, prioritizing student safety and well-being above all else.
- Improved efficiency with route planning, ensuring timely arrival at each stop while minimizing fuel consumption.
- Developed strong relationships with fellow drivers, dispatchers, mechanics, and other key personnel involved in maintaining smooth operation of the transportation department.
- Ensured compliance with local traffic laws as well as district policies for student transportation services.
- Assisted in training new bus drivers to ensure they were familiar with district policies, procedures, and best practices for safe student transportation.
Money Services Associate
Wal-Mart Associates Inc
Saint Louis, MO
03.2008 - 04.2021
- Scan all items for customers, take cash, count back change, and turn in til at the end of shift.
- Adapted quickly to new software tools, enhancing team collaboration and communication.
- Maintained accurate records and ensured compliance with company policies.
- Provided training support to new hires on departmental procedures and systems.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
Sandwich Artist
Chattanooga Subway Llc
Knoxville, TN
01.2017 - 03.2017
- Make sandwiches ordered by customers and ring up orders, take money for orders, count back change, customer service with a smile.
- Maintained cleanliness and organization of workstations according to health standards.
- Crafted sandwiches to customer specifications, ensuring quality and freshness.
- Trained new team members on sandwich preparation techniques and customer service.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Collaborated with team members to enhance overall store performance and customer satisfaction.
- Greeted guests, promoted specials, and took orders.
Fire/ Hole Watch
National Boiler Service
Trenton, GA
04.2015 - 01.2017
- Monitored confined spaces to ensure safety compliance during maintenance operations.
- Conducted thorough inspections of work areas, identifying potential hazards to prevent accidents.
- Collaborated with maintenance teams to coordinate safe entry and exit procedures for technicians.
- Implemented efficient communication strategies between crews and supervisors regarding safety conditions.
- Oversaw adherence to industry regulations, ensuring consistent safety standards across projects.
- Reduced the risk of accidents by maintaining a clean, organized work area around confined spaces.
- Safeguarded personnel from unauthorized entry into confined spaces by vigilantly enforcing strict security measures.
- Maintained detailed records of hole watch activities, providing valuable data for future reference and analysis.
Picker / Packer
Select Staffing for Phillips Van Heusen
Chattanooga, TN
07.2009 - 08.2014
- Operated warehouse equipment to efficiently pick and pack orders for timely shipment.
- Inspected products for quality assurance, ensuring compliance with company standards.
- Coordinated with team members to streamline packing processes and improve workflow efficiency.
- Maintained accurate inventory records using warehouse management systems to track stock levels.
- Trained new staff on safety protocols and operational procedures to ensure workplace safety.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
Picker / Packer
Olsten Staffing Services for Wrigley's
Chattanooga, TN
06.2005 - 10.2009
- Run lines in Altoids, Start line, inspect candy, inspect packaging, and fixing lines when they stopped running.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
Education
Associate of Science - LPN Nursing
Chattanooga State Community College
Chattanooga, TN01-2028
Cosmetology Certificate of Completion - Cosmetology
Chattanooga State Community College
Chattanooga, TN06-2021
Diploma - Medical Assisting
Chattanooga College of Medical, Dental, And Technical Career
Chattanooga, TN07-2011
Diploma - Medical Office Technology
Chattanooga College of Medical, Dental, And Technical Career
Chattanooga, TN06-2010
Skills
- Customer service
- Attention to detail
- Time management
- Computer skills
- Customer interaction
- Workplace safety
- Cash handling
- Decision-making
- Complex Problem-solving
- Relationship building
- Courteous and professional
- Oral communication
- Work Planning and Prioritization
- New hire training
- MS office
- Data entry
- Order fulfillment
- Production support
- POS system operation
- Point of sale operation
- Triaging
- EMR charting
- Multitasking and organization
- Problem-solving abilities
- Reliable and punctual
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Transaction processing
- Active listening
- Operational efficiency
- Effective communication
Certification
- 07/2011 Diploma in Medical Assisting
- Chattanooga College of Medical, Dental, and Technical Career
- 06/2010 Diploma in Medical Office Technology
- Chattanooga College of Medical, Dental, and Technical Careers
Honors and Activities
Suma Cum Laude 2010, Magna Cum Laude 2011
Timeline
School Bus Driver
Chattanooga Bus Company
08.2020 - Current
Sandwich Artist
Chattanooga Subway Llc
01.2017 - 03.2017
Fire/ Hole Watch
National Boiler Service
04.2015 - 01.2017
Picker / Packer
Select Staffing for Phillips Van Heusen
07.2009 - 08.2014
Money Services Associate
Wal-Mart Associates Inc
03.2008 - 04.2021
Picker / Packer
Olsten Staffing Services for Wrigley's
06.2005 - 10.2009
Associate of Science - LPN Nursing
Chattanooga State Community College
Cosmetology Certificate of Completion - Cosmetology
Chattanooga State Community College
Diploma - Medical Assisting
Chattanooga College of Medical, Dental, And Technical Career
Diploma - Medical Office Technology
Chattanooga College of Medical, Dental, And Technical Career