DeShawn Woodruff
Antioch
Summary
Well-versed in providing field support to various operational teams. Experience covers troubleshooting technical issues, training team members on new systems, and coordinating with cross-functional teams for seamless operations. Strengths lie in problem-solving skills, adaptability across different system platforms, and aptitude for customer service. Previous roles have shown significant improvement in operational efficiency through swift issue resolution and regular system updates.
Overview
13
13
years of professional experience
Work History
Field Support Specialist
Maxim Healthcare
Brentwood
07.2025 - 01.2026
- Provided technical support to healthcare staff and clients in various settings.
- Support local office by executing operational tasks such as hiring and onboarding, payroll, and medical records management at a high level.
- Trained staff on proper use of company policies and software systems.
- Maintained confidentiality of clients, patients, caregivers and team member’s information and records.
- Meets and maintains state, local, accrediting agency, payer and HIPAA regulations in regards to Protected Health Information and regulatory requirements.
- Greets and provides excellent customer service to all visitors, clients and team members while demonstrating an approachable demeanor.
- Assist with varies office administrative functions, including ordering office supplies, answering telephone inquiries, photocopying, and monitoring incoming/outgoing facsimiles.
- Assist with complaint onboarding and credentialing of external staff.
Scheduling Coordinator
Tennessee Oncology
Nashville
04.2023 - 01.2025
- Reviewed and addressed errors in schedules, ensuring timely adjustments.
- Handled all appointments and scans for internal external clients seamlessly.
- Facilitated appointment scheduling by contacting multiple offices and facilities.
- Engaged with patients upon arrival.
- Responded to inbound telephone communications.
- Enhanced efficiency of appointment adjustments.
Paraprofessional
Jere Baxter Middle School
Nashville
05.2022 - 04.2024
- Offered students personalized educational, behavioral and emotional support.
- Supported classroom teacher with daily instruction and management of student activities.
- Prepared classroom materials and educational resources for daily lessons.
- Assisted in the development and implementation of individualized education plans for students with special needs.
- Ensured that all safety regulations were followed in the classroom environment.
- Supervised small groups of students during instruction time.
- Collaborated with special education staff to develop Individualized Education Plans.
- Assisted teachers with planning and preparing lessons for students.
- Distributed tests and collected homework assignments after completion.
- Assisted in preparing lesson materials and bulletin board displays.
- Facilitated communication between students, teachers, and parents.
- Provided guidance to students in the classroom setting.
- Participated in IEP meetings and contributed to the development of educational plans.
- Distributed textbooks, workbooks, papers, and pencils to students.
- Administered assessments to determine student's academic performance levels.
- Implemented behavior management plans to maintain a positive learning environment.
- Supported students throughout academic instruction and assignments.
- Developed creative learning activities that engage all types of learners.
- Took class attendance and recorded absences.
- Utilized effective communication strategies when interacting with diverse populations.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Supplied one-on-one attention to each student during group activities.
Intake Specialist
Acadia Healthcare
Nashville
05.2021 - 05.2022
- Processed numerous incoming calls on a regular basis.
- Directed phone inquiries to corresponding clinic departments.
- Collected extensive pre-assessment information.
- Arranged timely mental health consultations for clients.
- Ensured addicted clients were directed to suitable parties for organizing their schedules.
Customer Service Coordinator
Virtual Inc.
Nashville
09.2020 - 05.2021
- Responded to more than 100 customer queries daily.
- Directed incoming email traffic to corresponding teams.
- Handled account maintenance.
- Revised and maintained communication records.
- Ensured clients received frequent and accurate account status reports through email.
Office Assistant
Bare Expressions and More LLC
Nashville
06.2018 - 09.2020
- Monitored office supply stock levels and placed timely orders for replenishment.
- Answered telephones, directed calls, and took messages.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Answered and directed phone calls to appropriate staff members.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Assisted in the onboarding process for new hires by preparing workspaces and materials.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Copied, sorted and filed records of office activities and business transactions.
- Delivered messages and ran errands.
- Maintained confidentiality of sensitive information and documents.
- Monitored office expenses and submitted purchase requests.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Patient Service Representative
American Home Patient
Nashville
08.2016 - 06.2018
- Adhered to HIPAA regulations when handling confidential patient information.
- Applied HIPAA privacy and security regulations while handling patient information.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Answered incoming calls in a professional manner.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Reviewed patient accounts for accuracy on a regular basis.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Assisted with scheduling follow-up appointments according to provider availability.
- Documented and managed patient information in computer system.
- Answered patient questions and fielded complaints to resolve issues.
Administrative Assistant
Tennessee State University
Nashville
05.2013 - 08.2016
- Facilitated communication between different departments within the organization.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Greeted visitors and provided general information about the company.
- Directed customer inquiries to appropriate department personnel.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Whites Creek High
Whites Creek, TNSkills
- Calendar coordination
- Confidentiality requirements
- Daily timekeeping
- Customer engagement and support
- Schedule organization
- Intake documentation
- Office Management
- Leadership
- Front Desk
- Phone Etiquette
- Administrative duties
- Patient scheduling
- Data entry
- Documentation skills
- Service scheduling
- Patient engagement
- Patient registration
Languages
English, Full Professional
Timeline
Field Support Specialist
Maxim Healthcare
07.2025 - 01.2026
Scheduling Coordinator
Tennessee Oncology
04.2023 - 01.2025
Paraprofessional
Jere Baxter Middle School
05.2022 - 04.2024
Intake Specialist
Acadia Healthcare
05.2021 - 05.2022
Customer Service Coordinator
Virtual Inc.
09.2020 - 05.2021
Office Assistant
Bare Expressions and More LLC
06.2018 - 09.2020
Patient Service Representative
American Home Patient
08.2016 - 06.2018
Administrative Assistant
Tennessee State University
05.2013 - 08.2016
High School Diploma -
Whites Creek High