Desire' Hogan
Memphis,TN
Summary
Motivated and driven job seeker with a strong passion for sales, management, and customer service. Seeking an internship or entry-level position to utilize leadership and customer service skills while making valuable contributions to team success. Excited to apply existing knowledge, gain new insights, and continue developing abilities in a dynamic environment. Proven track record of successfully applying these skills in various roles, providing a solid foundation in business operations, customer engagement, and team leadership. Looking forward to leveraging these skills in a dynamic career and furthering education in business management. A self-motivated professional with proven leadership, organizational, and customer relations skills. Capable of independently solving problems and keeping teams on task to handle diverse business requirements. History of retaining clients and talented staff.
Overview
5
5
years of professional experience
Work History
Impact Coordinator
ProGeny Place
11.2024 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Shift Lead / Team Member
KFC
11.2021 - 08.2023
- Oversaw store operations, including inventory management and shift scheduling
- Conducted safe counts and temperature checks for food safety
- Trained new staff and ensured adherence to quality standards
- Monitored sales performance and met shift projections
Work Study Student
Tennessee State University
10.2022 - 05.2023
- Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Collaborated with staff members to guarantee students received best possible customer service.
- Collaborated with team members on various tasks, demonstrating adaptability and flexibility in different work situations.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Developed excellent customer service skills through interactions with diverse populations within the university community.
- Maintained confidentiality while handling sensitive information related to student records or university matters.
Cashier
Walmart
07.2021 - 11.2021
- Provided excellent customer service at the point of sale
- Managed large sums of money and ensured accurate transactions
- Assisted with stocking and maintaining register supplies
Team Member
KFC
07.2020 - 05.2021
- Performed cashier duties, customer service, food preparation, and cleaning tasks
- Maintained high standards of food safety and hygiene
- Engaged with customers to enhance their dining experience
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
BBA - Business Administration, Concentration in Management
Tennessee State University
3500 John A. Merritt Blvd05.2026
Skills
- Customer Service
- Collaboration
- Communication
- Dependability
- Microsoft Word
- Excel proficiency
- Inventory management
- Customer service
- Effective communication
- Document management
- Presenting ideas and plans
- Process improvement
- Operations management
Accomplishments
- Beta Gamma Sigma (Upcoming Induction) – Tennessee State University’s chapter of the international business honor society, recognizing top students in the College of Business for outstanding academic achievement.
- Tri-Alpha Honor Society – Inducted into the First-Generation Honor Society for academic excellence and generational accomplishments.
- C.U.B.S. (Comforting Uplifting Brothers and Sisters) – Selected as a member of this on-campus organization dedicated to fostering a supportive community.
- Dean’s List (Consecutive Semesters) – Recognized for maintaining high academic performance throughout my college career.
Timeline
Impact Coordinator
ProGeny Place
11.2024 - Current
Work Study Student
Tennessee State University
10.2022 - 05.2023
Shift Lead / Team Member
KFC
11.2021 - 08.2023
Cashier
Walmart
07.2021 - 11.2021
Team Member
KFC
07.2020 - 05.2021
BBA - Business Administration, Concentration in Management
Tennessee State University
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