Desirae Williams
Hermitage,TN
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Insurance Agent
US Health Advisors, Life And Health Insurance
03.2023 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Obtained underwriting approval by completing application for coverage.
- Investigated and processed claims swiftly to keep customers satisfied.
- Utilized CRM software to manage client relationships.
- Analyzed risk factors to recommend appropriate coverage levels.
Flight Attendant
American Airlines
06.2022 - 03.2023
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Monitored cabin during flights and responded to passenger inquiries or issues.
Account Manager
Air Canada
10.2020 - 06.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted customs and boarder control and TSA at BNA for international arrivals and departures
Overnight Veterinary Receptionist
Nashville Veterinary Specialists And Animal Emergency
12.2021 - 05.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Processing paperwork, and collecting payments for pet euthanizations while respectfully condoling pet parents through their time of grief.
- Effectively communicating with Technicians, Veterinarians, and remote staff of new arriving STATs, waiting clients, and discharged patients.
Customer Service Representative
Spirit Airlines
05.2018 - 09.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Lead gate agent ensuring smooth and timely operation
Education
Veterinary Technology
Penn Foster College
Scottsdale, AZ08.2024
Skills
- Administrative Support
- Oral and Writing Communication
- Client Account Management
- Equipment Oversight
- Operation Monitoring
- Company Culture and Values
- Conflict Resolution Techniques
- Basic Animal Care
- Animal Observations
- Microsoft Excel
- Critical Thinking
Timeline
Insurance Agent
US Health Advisors, Life And Health Insurance
03.2023 - Current
Flight Attendant
American Airlines
06.2022 - 03.2023
Overnight Veterinary Receptionist
Nashville Veterinary Specialists And Animal Emergency
12.2021 - 05.2022
Account Manager
Air Canada
10.2020 - 06.2022
Customer Service Representative
Spirit Airlines
05.2018 - 09.2020
Veterinary Technology
Penn Foster College
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