Summary
Overview
Work History
Education
Skills
Timeline
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Desiree Henning

Kodak

Summary

Dynamic and motivated professional with extensive experience at FSNB as a Lead Bank Teller, excelling in customer service and cash handling. Proven ability to enhance client satisfaction through effective communication and attention to detail. A dependable team player, skilled in inventory management and committed to maintaining high standards of service quality.

Overview

7
7
years of professional experience

Work History

Stocker and Cashier

Weigels
06.2024 - Current
  • Stocked shelves efficiently to maintain product availability and enhance customer experience.
  • Organized inventory to optimize space utilization and facilitate access for replenishment.
  • Monitored stock levels and reported discrepancies to ensure accurate inventory management.
  • Assisted in unloading deliveries, verifying contents against packing lists for accuracy.
  • Maintained cleanliness of aisles and storage areas to uphold safety standards and store appearance.
  • Trained new staff on stocking procedures and safety protocols to ensure compliance and efficiency.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.

Cabin Service Cleaner

Cutting Edge Cabin Cleaning
01.2021 - Current
  • Ensured cleanliness and sanitation of cabin interiors post-flight.
  • Conducted thorough inspections to maintain high cleanliness standards.
  • Operated cleaning equipment efficiently for optimal results.
  • Collaborated with team members to streamline cleaning processes.
  • Managed inventory of cleaning supplies, ensuring availability at all times.
  • Implemented safety protocols during cleaning procedures to enhance workplace safety.
  • Assisted in training new staff on effective cleaning techniques and procedures.

Lead Bank Teller

FSNB
10.2018 - 03.2022
  • Supervised daily operations of teller line, ensuring compliance with banking regulations and policies.
  • Trained and mentored new tellers on effective customer service and transaction processing techniques.
  • Implemented streamlined cash handling procedures, enhancing accuracy and reducing discrepancies.
  • Resolved complex customer inquiries, fostering positive relationships and enhancing client satisfaction.
  • Conducted audits of cash drawers to maintain security and ensure adherence to financial controls.
  • Coordinated branch initiatives to promote financial products, increasing awareness among customers.
  • Monitored performance metrics of teller staff, providing feedback to improve service delivery standards.
  • Utilized banking software to process transactions efficiently, ensuring timely completion of daily reports.
  • Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
  • Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
  • Managed high-volume transactions during peak periods while maintaining composure under pressure.
  • Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
  • Developed strong rapport with clients, maintaining long-term relationships and trust in the bank''s services.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Increased customer satisfaction by providing efficient and accurate transaction processing.

Education

Child Development

Indian Lake High School
Lewistown, OH
05-1999

Child Development

Ohio Hi-point Career Center
Bellefontaine, OH
05-1999

Skills

  • Willing to learn
  • Positive attitude
  • Customer service
  • Friendly and personable
  • Heavy lifting
  • Loading and unloading
  • Customer assistance
  • Customer relationships
  • Punctual and reliable
  • Price checking
  • Money handling
  • POS systems
  • Quick learner
  • Attention to detail
  • Time management
  • Motivated team player
  • Dependable and reliable

Timeline

Stocker and Cashier

Weigels
06.2024 - Current

Cabin Service Cleaner

Cutting Edge Cabin Cleaning
01.2021 - Current

Lead Bank Teller

FSNB
10.2018 - 03.2022

Child Development

Indian Lake High School

Child Development

Ohio Hi-point Career Center

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Desiree Henning