Desiree Mullis
Estill Springs
Summary
Healthcare professional known for high standards and impactful results. Background includes managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.
Overview
13
13
years of professional experience
Work History
Owner
Unashamed Body Worx
Winchester, TN
11.2024 - 06.2026
- Operated tattoo and piercing studio in small town to provide safe environment for clients. Managed annual tax obligations and coordinated quarterly meetings.
- Oversaw comprehensive office management duties, focusing on supply logistics, payroll administration, and inventory control. Coordinated communications to confirm licensing requirements with relevant parties.
Office Manger
Groups Recover Together
Manchester, TN
02.2023 - 08.2024
- Managed comprehensive office functions to facilitate seamless day-to-day business activities. Coordinated client class schedules and oversaw inventory tracking on a monthly and quarterly basis. Supervised the collection of client samples and added entry of insurance and personal information into the EMR system.
- Led initiatives to enhance workplace environment, fostering employee engagement and satisfaction across teams.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated scheduling and communication among staff, enhancing collaboration and workflow efficiency.
911 Dispatcher
Franklin County Consolidated Communications
Winchester, TN
12.2020 - 01.2022
- Managed emergency calls, prioritizing responses based on urgency and type of incident.
- Coordinated communication between dispatchers, first responders, and agencies for efficient operations.
- Utilized computer-aided dispatch (CAD) systems to track unit status and monitor response times.
- Trained new dispatch staff on protocols, procedures, and use of emergency communication tools.
HHA - Home Health Aide
Private Duty In-Home Health Care
Various
08.2013 - 12.2020
- Oversaw personalized care plans for diverse clients while maintaining comprehensive records. Executed both medical and non-medical responsibilities, enhancing clients' quality of life.
- Provided compassionate personal care to clients, enhancing quality of life and promoting dignity.
- Monitored client health status and communicated changes to healthcare professionals effectively.
- Implemented individualized care plans based on client needs and preferences, ensuring tailored support.
- Trained new staff on best practices for patient care and safety protocols, fostering team efficiency.
- Coordinated with family members to discuss client progress and address concerns collaboratively.
Education
Associate of Applied Science - Social Work
Motlow State Community College
Lynchburg, TN05.2028
Skills
- Leadership
- Microsoft Office
- Administrative experience
- Customer service
- Communication skills
- Organizational skills
- Customer relations
- Relationship building
- Verbal and written communication
- Operations management
- Strategic planning
- Crisis management
Timeline
Owner
Unashamed Body Worx
11.2024 - 06.2026
Office Manger
Groups Recover Together
02.2023 - 08.2024
911 Dispatcher
Franklin County Consolidated Communications
12.2020 - 01.2022
HHA - Home Health Aide
Private Duty In-Home Health Care
08.2013 - 12.2020
Associate of Applied Science - Social Work
Motlow State Community College