Destiney Lockett
Memphis
Summary
Dynamic Patient Service Representative with extensive experience at Aurora Health Care, excelling in customer service and HIPAA compliance. Proven track record in insurance verification and appointment scheduling, enhancing patient satisfaction and operational efficiency. Adept at managing patient records and fostering positive relationships with both patients and medical staff.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Aurora Health Care
2025.07 - Current
- Managed patient check-ins and appointment scheduling using electronic health record systems.
- Assisted patients with insurance inquiries and verified coverage details for services rendered.
- Provided exceptional customer service by addressing patient concerns and resolving issues promptly.
- Coordinated communication between patients and medical staff to ensure efficient workflow.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
Health Unit Coordinator
Froedtert Hospital
2024.04 - 2025.08
- Coordinated patient admissions and discharges, ensuring accurate documentation and efficient workflow.
- Managed communication between medical staff, patients, and families to facilitate care delivery.
- Streamlined appointment scheduling and procedure coordination to enhance clinic operations.
- Maintained patient records in electronic health systems, ensuring compliance with privacy regulations.
- Assisted in inventory management of medical supplies, contributing to cost-effective resource utilization.
- Trained new staff on unit protocols and hospital policies to enhance team performance.
Sals Associate
Autozone
2022.02 - 2024.03
- Assisted customers with product selection and inquiries to enhance overall shopping experience.
- Maintained accurate inventory levels through regular stock checks and efficient organization.
- Processed transactions quickly and accurately using point-of-sale systems to ensure customer satisfaction.
- Trained new associates on store procedures, product knowledge, and customer service techniques.
- Collaborated with team members to improve sales strategies and promotional displays for increased visibility.
- Implemented merchandising standards to optimize product placement and drive sales performance.
Education
High School Diploma -
Trezevant High School
Memphis, TNSkills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient intake
- Medical terminology
- Office administration
- Data entry proficiency
Timeline
Patient Service Representative
Aurora Health Care
2025.07 - Current
Health Unit Coordinator
Froedtert Hospital
2024.04 - 2025.08
Sals Associate
Autozone
2022.02 - 2024.03
High School Diploma -
Trezevant High School