Destini (Harley) Villanueva
Murfreesboro
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
years of professional experience
Work History
MAT coordinator
Volunteer Behavioral Health
Murfreesboro
02.2025 - Current
- Developed educational materials for substance awareness programs.
- Collaborated with local law enforcement agencies to ensure compliance with state regulations related to substance use.
- Identified problem areas impacting participants' ability to successfully complete treatment.
- Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills, and community resources.
- Supported clients with drug and alcohol addiction.
- Developed referral process to assist client access to special programs and services.
- Worked closely with drug court staff in designing treatment plans specific to client needs.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained records management system.
Administrative Assistant
Volunteer Behavioral Health
Murfreesboro
09.2024 - Current
- Managed scheduling for appointments and meetings for staff and clients.
- Organized and maintained client records using electronic filing systems.
- Assisted in preparing documents for case management and reporting purposes.
- Coordinated communication between clients and behavioral health professionals.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled confidential documents in an organized fashion according to established protocol.
- Processed invoices for payment using accounting software applications.
Manager
Sonic DriveIn
Murfreesboro
01.2023 - 09.2024
- Supervised daily operations to ensure high-quality customer service.
- Trained and mentored staff on operational procedures and food safety standards.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Developed staff schedules to optimize workforce efficiency during peak hours.
- Implemented new processes to enhance service speed and accuracy during rush hours.
- Monitored compliance with health regulations and company policies within the drive-in.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Created monthly reports for senior management summarizing operational performance.
Education
High School Diploma -
Rock Hill High School
Rock Hill, SC02-2021
Skills
- Client coordination
- Records management
- Customer service
- Effective communication
- Conflict resolution
- Multi-line telephone system operation
- Schedule management
- File organization
- Multi-task management
- Computer skills
Timeline
MAT coordinator
Volunteer Behavioral Health
02.2025 - Current
Administrative Assistant
Volunteer Behavioral Health
09.2024 - Current
Manager
Sonic DriveIn
01.2023 - 09.2024
High School Diploma -
Rock Hill High School
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