Destiny Begley
Kingsport,TN
Summary
Accomplished General Manager recognized for excellence in customer relationship management and staff training. Proven ability to develop operational protocols that elevate guest satisfaction and drive year-over-year business growth. With my leadership skills I have brought my store to top 6 in the entire company.
Overview
23
23
years of professional experience
Work History
General Manager
Sonic
Bristol, TN
05.2020 - Current
- Streamlined operational processes to enhance efficiency and reduce costs.
- Managed team performance through effective training and mentorship initiatives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented customer service protocols that improved guest satisfaction ratings.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Assistant Manager
Sonic
Kingsport, TN
08.2003 - 05.2020
- Streamlined inventory management processes to reduce waste and improve product availability.
- Developed scheduling systems to optimize staff allocation during peak hours.
- Implemented customer feedback mechanisms to drive service improvements and satisfaction.
- Led team training initiatives to enhance operational efficiency and service quality.
Skills
- Operations management
- Staff training/development
- Leadership and team building
- Customer relationship management
- Relationship building
- Problem resolution
Timeline
General Manager
Sonic
05.2020 - Current
Assistant Manager
Sonic
08.2003 - 05.2020