Destiny Bennett
Ashland City
Summary
Compassionate and dedicated Patient Care Technician with experience at Ascension Saint Thomas, skilled in vital signs monitoring and patient education. Enhanced patient satisfaction through empathetic support and effective communication, while implementing infection control protocols to ensure safety. Committed to fostering a positive healthcare environment and advocating for patient needs.
Overview
10
10
years of professional experience
Work History
PCT
Ascension Saint Thomas
07.2022 - Current
- Assisted nursing staff with patient care procedures and daily activities.
- Monitored vital signs, documenting changes in patient conditions accurately.
- Provided emotional support to patients and families, fostering a compassionate environment.
- Maintained cleanliness and organization of patient care areas to ensure safety standards.
- Educated patients on post-treatment care, enhancing their understanding and compliance.
- Implemented infection control protocols, reducing potential health risks for patients.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced stress for patients and families through effective communication and empathetic support.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Performed blood draws, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
BDC Representative
Chrysler Dodge Jeep Ram
03.2019 - 08.2020
- Handled incoming customer inquiries via phone and email, ensuring prompt responses.
- Provided detailed product information to customers, enhancing their purchasing decisions.
- Assisted in scheduling service appointments, optimizing workflow for technicians.
- Managed follow-up communications with leads, nurturing relationships effectively.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Collaborated with sales team to streamline lead qualification processes and improve efficiency.
- Conducted market research to identify potential customer segments and trends.
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
Store Manager
Express Tan
05.2016 - 07.2019
- Educated clients on proper tanning techniques and skin care products.
- Assisted in maintaining equipment and ensuring cleanliness of tanning stations.
- Managed appointment scheduling and customer service inquiries efficiently.
- Developed promotional materials to enhance client awareness of tanning services.
- Trained new staff on operational procedures and customer interaction standards.
- Monitored inventory levels of tanning products and supplies, ensuring timely replenishment.
- Implemented safety protocols to maintain a secure environment for clients and staff.
- Handled cash transactions accurately, balanced daily register reports, and managed financial records in compliance with company procedures.
- Analyzed client feedback to improve service offerings and overall customer satisfaction.
- Contributed to increased sales revenue by effectively promoting and upselling premium tanning packages, memberships, lotions, and accessories.
- Ensured safety and comfort of clients through proper operation of tanning equipment and adherence to salon policies.
- Provided comprehensive aftercare instructions to clients post-tan treatment for prolonged results and reduced potential complications.
- Developed strong rapport with clients by actively listening to their concerns and providing reassurance throughout the tanning process for an enjoyable experience.
- Addressed customer concerns promptly with tact and professionalism, resolving issues efficiently to preserve client loyalty.
- Increased client retention by delivering exceptional customer service and maintaining a clean, welcoming salon environment.
- Participated in team meetings and staff training sessions.
- Managed daily store operations, ensuring efficient customer service and satisfaction.
- Trained and mentored staff on product knowledge and sales techniques.
- Analyzed sales data to identify trends and optimize merchandising efforts.
- Oversaw scheduling and staffing to maintain optimal store performance.
- Conducted regular audits to ensure compliance with health and safety standards.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Certificate - Phlebotomy
Edumed
Goodlettsville, TNHigh School Diploma -
Creek Wood High School
Charlotte,TN05.2016
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Infection control standards
- Catheter care
- Blood glucose monitoring
- Specimen collection
- Infection control
- Phlebotomy techniques
- Feeding assistance
- Patient positioning
- Adaptable
- Professional bedside manner
- Patient services
- Emergency response
- Patient education
- Mobility assistance
- Infection prevention
- Information protection
- Emotional support
- Medical equipment operation
- Hospice and palliative care
- Sterilization techniques
- Active listening
- Compassionate care
- Acute care
- End-of-life care
- Patient advocacy
- Safety protocols
- Vitals documentation
- Patient assistance
- Basic nursing care
- Restocking supplies
- Monitoring patient conditions
- Patient mobility training
- Time management
- HIPAA compliance
- Vital signs
- Recording vital signs
- Empathy and compassionate care
- Calm under stress
- Attention to detail
- Direct patient care
Timeline
PCT
Ascension Saint Thomas
07.2022 - Current
BDC Representative
Chrysler Dodge Jeep Ram
03.2019 - 08.2020
Store Manager
Express Tan
05.2016 - 07.2019
Certificate - Phlebotomy
Edumed
High School Diploma -
Creek Wood High School