Destiny Bolden
Available For Immediate Employment
Memphis
Summary
Versatile and results-driven professional with a proven track record at Community Choice Financial Inc., enhancing customer satisfaction by 25% and reducing transaction errors through effective training programs. Skilled in customer service and problem-solving, adept at developing strategic partnerships and improving service delivery. Demonstrates exceptional multitasking abilities and attention to detail, ensuring high levels of efficiency and operational excellence. Willing to relocate to: Memphis, TN
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Community Choice Financial Inc.
12.2023 - 11.2024
- Managed cash registers efficiently, ensuring accurate transactions and minimizing discrepancies.
- Enhanced customer satisfaction by 25% through timely responses to inquiries and escalations.
- Improved store appearance and increased sales by implementing strategic merchandise displays.
- Reduced transaction errors by 15% through improved cashier training programs.
Senior Case Manager
Shelby County Child Support
09.2020 - 11.2023
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
- Developed strong relationships with community partners, expanding the network of available resources for clients.
- Developed tailored treatment plans for over 50 clients monthly, achieving a 90% goal success rate.
Customer Service Representative Team Lead
Sam's Club
10.2014 - 09.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Fostered a positive work environment that encouraged collaboration and teamwork among employees.
Education
High School Diploma -
Hillcrest High School
Memphis, TN05.2012
Skills
Problem-solving abilities
Team management
Complaint handling
Product knowledge
Staff monitoring
Production goal setting
Continuous improvement
Issue resolution
Team coaching
Customer service analysis
Customer service
Microsoft office
Teamwork and collaboration
Problem-solving
Team leadership
Customer service management
Multitasking
Attention to detail
Timeline
Assistant Store Manager
Community Choice Financial Inc.
12.2023 - 11.2024
Senior Case Manager
Shelby County Child Support
09.2020 - 11.2023
Customer Service Representative Team Lead
Sam's Club
10.2014 - 09.2020
High School Diploma -
Hillcrest High School
Similar Profiles
Kellia MenefeeKellia Menefee
Assistant Manager at Community Choice Financial Inc.Assistant Manager at Community Choice Financial Inc.
Raymon EsparzaRaymon Esparza
District Director of Operations at Community Choice Financial Inc. (Check into Cash)District Director of Operations at Community Choice Financial Inc. (Check into Cash)
Gerald SalasGerald Salas
District Director of Operations at Community Choice Financial Inc.District Director of Operations at Community Choice Financial Inc.
Sharaveon DorseSharaveon Dorse
Rural Mail Carrier Associate at United States Postal Service, USPSRural Mail Carrier Associate at United States Postal Service, USPS
Sabrina WilliamsSabrina Williams
Registered Nurse Orientee, Trauma Acute Care at Regional One HealthRegistered Nurse Orientee, Trauma Acute Care at Regional One Health