Destiny Lee
Smyrna
Summary
Dynamic and detail-oriented professional with extensive customer service experience at LaQuinta Inn & Suites. Proven ability to enhance guest relations and manage sensitive information with confidentiality. Skilled in cash handling and time management, consistently delivering exceptional service and fostering positive customer experiences. Committed to maintaining a welcoming environment and promoting team collaboration.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
LaQuinta Inn & Suites
02.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Sales Associate
BidFTA
10.2024 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Shift Leader
Zaxby's Chicken Fingers & Buffalo Wings
01.2022 - 10.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Education
Smyrna High School
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Sensitive information handling
- Work prioritization
- Guest relations
Timeline
Front Desk Receptionist
LaQuinta Inn & Suites
02.2025 - Current
Sales Associate
BidFTA
10.2024 - 01.2025
Shift Leader
Zaxby's Chicken Fingers & Buffalo Wings
01.2022 - 10.2023
Smyrna High School
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