Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Destiny Neely

Chattanooga

Summary

Dynamic professional with extensive experience in healthcare administration, including a pivotal role at Chattanooga Heart Institute. I excel in multi-line phone systems and possess strong communication skills. Committed to enhancing patient care and streamlining operations in fast-paced environments. Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems. Made significant improvements in document organization, leading to smoother daily operations.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Hospital Scheduler

Chattanooga Heart Institute
Chattanooga
09.2021 - Current
  • Checking patients out from appointments.
  • Assisting doctors with scheduling procedures and followup appointments.
  • Faxing records, and referring patients to sleep study center.

Customer Care Advocate

Cigna Insurance Companies
Chattanooga
06.2017 - 08.2021
  • Answer inbound medical calls with members and providers.
  • Providing them with medical benefits, claims questions about billing concerns.
  • On a dedicated team to assist members and providers about pre authorizations for Advanced Radiology.
  • Checking members choice fund accounts.

Customer Service Representative II

Convergys
Chattanooga
05.2012 - 06.2017
  • Answering inbound calls regarding sales, service, and technical issues.
  • Also make outbound calls to customers as needed.

In-Home Caregiver

Sitter's Etc.
05.2008 - 04.2012
  • Assisting the elderly and disabled with daily activities
  • Completing errands for the patients
  • Conduct physical assessments on patients
  • Maintain reports and paperwork daily

Senior Beauty Advisor

Walgreen's Pharmacy
09.2006 - 05.2008
  • Performed duties associated with opening and closing the store
  • Delegated and trained six new Beauty Advisors
  • Conducted inventory and ordered products as needed
  • Provided customer service and assisted managers with tasks
  • Handled cash register transactions
  • Assisted Lost Prevention with inventory control
  • Helped with shipping and receiving merchandise

Electronic Medical Records Specialist

Unum Insurance Company of America
Chattanooga
07.2003 - 05.2006
  • Requesting medical records, via email or fax from doctors, hospitals and etc.
  • Upload records to systems
  • Make outbound calls when they're not received

Education

Associate of Applied Science - ASL and Speech Therapy

Chattanooga State Community College
Chattanooga, TN

GED -

Chattanooga State Community College
Chattanooga, TN

Skills

  • Multi-line phone systems
  • Medical terminology
  • ICD-9
  • CPT coding
  • ICD-10
  • Medical coding
  • Insurance verification
  • Microsoft Office
  • Hospital experience
  • Medical office experience
  • Transcription
  • Medical records
  • Medical billing
  • Epic

Certification

CPR certified, 04/20, 04/24

Timeline

Hospital Scheduler

Chattanooga Heart Institute
09.2021 - Current

Customer Care Advocate

Cigna Insurance Companies
06.2017 - 08.2021

Customer Service Representative II

Convergys
05.2012 - 06.2017

In-Home Caregiver

Sitter's Etc.
05.2008 - 04.2012

Senior Beauty Advisor

Walgreen's Pharmacy
09.2006 - 05.2008

Electronic Medical Records Specialist

Unum Insurance Company of America
07.2003 - 05.2006

Associate of Applied Science - ASL and Speech Therapy

Chattanooga State Community College

GED -

Chattanooga State Community College
Destiny Neely