Destiny Zwiller
Calhoun,TN
Summary
Reliable employee Offering excellent communication and good judgment. 9 years of customer service including FOH,BOH, management, serving, retail and a bar environment.
mother of 2, in nursing school.
have full availably except for my sons therapy appointment days, (once a week, on a weekday with a week advance)
Overview
8
8
years of professional experience
Work History
Drive-Thru Cashier
Buddys Bar B Que
08.2023 - Current
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Used POS system to enter orders, process payments and issue receipts.
AGM
Firehouse Subs
02.2023 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Shift Lead Manager
SUBWAY®Restaurants
03.2018 - 11.2022
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Streamlined operational processes for increased efficiency and reduced waste.
Server
IHOP
05.2022 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Dye Machine Operator
Whirlpool
02.2022 - 07.2022
- Ensured timely production of dyed materials by effectively scheduling and prioritizing dyeing jobs.
- Trained new employees on proper machine operation procedures, contributing to a supportive work environment focused on teamwork and growth opportunities.
- Reviewed shift notes and submitted detailed information on production status during shift turnovers for assigned areas.
- Supported environmental sustainability initiatives through efficient use of water resources during the rinsing stages.
- Consistently met or exceeded production targets by efficiently operating multiple dye machines simultaneously.
- Meticulously documented daily production records, providing accurate data for inventory management purposes.
- Maintained safe, productive workplace by practicing safe handling procedures of dyes and chemicals.
- Worked closely with quality assurance teams to identify and resolve any discrepancies in dyed products, ensuring customer satisfaction.
- Collaborated with team members to establish best practices for handling various types of fabrics during the dyeing process.
Sales Associate
Pure Romance
02.2018 - 02.2022
- Organized racks and shelves online to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Restaurant Hostess
Jenkins
02.2016 - 07.2016
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Associate of Applied Science - Nursing
Cleveland State Community College
Cleveland, TN2027
No Degree - Criminalistics And Criminal Science
Oakland Community College
Bloomfield Hills, MI11.2024
High School Diploma -
North Cleveland Goal Academy
Cleveland, TN05.2018
Skills
- Cleaning and sanitation
- Excellent Communication
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Food Service
- Drive-Thru System Familiarity
- Stress Tolerance
- POS Systems
- Cash Handling
- Cash handling expertise
- Kitchen Support
- Menu Memorization
- Food handling
- Time Management
- Dependable and Responsible
- Multitasking
- Critical Thinking
- Calm Under Pressure
- Organization and Time Management
- Accurate money handling
- Training and mentoring
- Schedule oversight
- Handling Customer Complaints
- Inventory Control
- Documentation And Reporting
- Hiring and Recruiting
- Flexible Schedule
- Tech-Savvy
- Budgeting knowledge
Timeline
Drive-Thru Cashier
Buddys Bar B Que
08.2023 - Current
AGM
Firehouse Subs
02.2023 - 07.2023
Server
IHOP
05.2022 - 09.2022
Dye Machine Operator
Whirlpool
02.2022 - 07.2022
Shift Lead Manager
SUBWAY®Restaurants
03.2018 - 11.2022
Sales Associate
Pure Romance
02.2018 - 02.2022
Restaurant Hostess
Jenkins
02.2016 - 07.2016
Associate of Applied Science - Nursing
Cleveland State Community College
No Degree - Criminalistics And Criminal Science
Oakland Community College
High School Diploma -
North Cleveland Goal Academy
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