Deva Raj
Chennai
Summary
Dedicated Store Controller with over 8 years of experience in training and mentoring teams. Strong skills in problem-solving and decision-making to optimize inventory processes and improve customer satisfaction. Committed to fostering a culture of safety and operational excellence.
Overview
8
8
years of professional experience
Work History
STORE CONTROLLER
H&M
10.2023 - Current
- Oversaw inventory management processes, ensuring accuracy and efficiency in stock control.
- Implemented best practices for loss prevention strategies, reducing shrinkage across all store locations.
- Trained and mentored team members on inventory procedures and operational standards to enhance performance.
- Analyzed sales data to forecast inventory needs, optimizing stock levels and improving turnover rates.
- Collaborated with cross-functional teams to streamline supply chain operations, enhancing overall service delivery.
- Developed training materials for new hires, standardizing procedures and improving onboarding efficiency.
- Regularly reviewed performance metrics to identify areas for improvement and implement necessary changes, resulting in increased productivity and efficiency.
- Contributed to company-wide cost-saving efforts by identifying opportunities for bulk purchasing discounts from suppliers.
- Create a safe workplace for customer and Staff by implementing the Health & Safety standards, Monitor and Guide the team towards the safety procedures and training.
- Train the staffs for the best practices and routines to followed.
- Handling customer complaints and Queries to improve the customer experience.
- Cash Handling and complete the Daily sale reports ,complete the investigation for the cash/Card/UPI deviations and take corrective actions.
- Guiding and supporting the staffs for the new procedures implementing and strengthen the staff knowledge.
Sales Advisor
H&M
04.2018 - 09.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels and restocked merchandise to ensure availability.
- Demonstrated product features to educate customers on new arrivals.
- Processed transactions accurately and efficiently at point-of-sale systems.
Education
Bachelor of Science -
MGC College
Chennai, IndiaSkills
- Materials handling
- Logistics planning
- Stock replenishment
- Inventory management
- Problem solving and decision making
- Team Handling
- Training
- Cash handling
- Business analysis
Languages
Telugu
English
Tamil
Timeline
STORE CONTROLLER
H&M
10.2023 - Current
Sales Advisor
H&M
04.2018 - 09.2023
Bachelor of Science -
MGC College