Devan Murphy
Cleveland
Summary
General Manager with a proven track record at RaceTrac, excelling in operational management and team leadership. Expert in optimizing performance and enhancing customer engagement through effective training and development. Committed to a positive work environment while ensuring food safety compliance and building strong guest relationships.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
RaceTrac
03.2022 - Current
- Oversee daily operations, training, ensuring efficiency and outstanding guest service.
- Develop and implement plans to improve store performance and customer satisfaction through consistent development and training of team memebers.
- Manage and teach inventory control processes, optimizing stock levels and reducing waste.
- Manage food processes and teach proper food safety to team members.
- Provide area support, training, enhancing team performance and keeping a strong Racetrac culture.
- Foster a positive work environment, promoting teamwork and guest engagement.
- Managed budget implementations/changes, employee reviews, training, schedules and payroll.
- Continuously strategize to increase sales and profitability.
- Always cultivating strong relationships with guests and vendors to build success and customer loyalty within my store and area.
- Maintain healthy inventory management processes, training and ensuring optimal stock levels for uninterrupted operations..
Server
Hubs
01.2021 - 02.2022
- Delivered customer service by anticipating guest needs and ensuring satisfaction.
- Managed order accuracy and timely delivery, enhancing overall dining experience.
- Trained new staff on menu items, service protocols, and customer engagement strategies.
- Worked with kitchen staff to streamline communication and improve service efficiency.
Operations Manager
First Watch
04.2016 - 08.2020
- Organized training for new staff, improving onboarding experience. This included kitchen responsibilities and food safety to serving, bartending and guest management.
- Managed inventory levels and counts of all food, ensuring accurate stock availability and timely replenishment.
- Analyzed performance metrics to identify areas for process improvement and optimization.
- Facilitated regular team meetings to promote collaboration and address workflow challenges.
- Oversaw compliance with safety regulations, food safely, state and local compliance laws, fostering a safe working environment for all employees and guest.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Salon Manager
Devine Designs Spa
10.2011 - 03.2016
- Oversaw daily salon operations, ensuring seamless service and customer satisfaction.
- Trained and mentored staff on best practices and service techniques, enhancing team performance.
- Oversaw L’Oreal professional color trainings, aesthetician skin care training and massage therapy classes.
Education
GED -
Brandon High School
Brandon, FLSkills
- Operational management
- Team leadership
- Customer engagement
- Performance optimization
- Food safety compliance
- Staff training and development
- Guest relationship building
- Problem resolution
- Leadership and team building
- Team player
- Time management
- Training and coaching
- Effective leader
Certification
Serve Safe
Timeline
General Manager
RaceTrac
03.2022 - Current
Server
Hubs
01.2021 - 02.2022
Operations Manager
First Watch
04.2016 - 08.2020
Salon Manager
Devine Designs Spa
10.2011 - 03.2016
GED -
Brandon High School