Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic
DEVAPRASATH K

DEVAPRASATH K

Fraud Operations Support Assistant
Chennai

Summary

Collaborative executive administrative team member with organizational skills, attention to detail and experience in office environments. Delivers accurate work meeting standards. Always ready to take on challenging assignments, help others and exceed expectations

Overview

4
4
years of professional experience
2
2
Certifications
3
3
Languages

Work History

Fraud Operations Support Assistant

CitiCorp Services India Pvt Ltd
11.2023 - Current
  • Monitoring and investigating fraud and unauthorized transactions for MasterCard credit card operations, end to end.
  • Experienced in handling pre-arbitration investigations.
  • Analyzing recorded customer calls to investigate and decide on the case matter based on guidelines.
  • Allocating P2P QC cases across the team.
  • Taking inflow for the team
  • Have supported the SME projects.
  • Cross-trained in Costco recoveries and front-end investigations.

Relationship Manager

Goodwill Wealth Management Company
11.2021 - 04.2022
  • Cross-sell products and services to both new and as well as existing customers as per their lifestyle, risk profiling and requirements
  • I handle KYC process and pay-in pay-out transactions
  • Managing relationship to improve relationship value of existing customers

Education

Bachelor of Science - Computer Technology

Sri Krishna Arts and Science College
01.2020

HSC - Tamil Nādu State Board

Vidhya Nethra Matric Higher Secondary School
01.2017

SSLC - undefined

Vidhya Nethra Matric Higher Secondary School
01.2015

Skills

  • Good in MS Excel, MS Word & MS PowerPoint
  • Time Management
  • Quick learner with positive attitude
  • Teamwork and collaboration
  • Adaptability

Certification

Investment banking operations professional

Awards

I was awarded in red carpet event for team engagement.

I was awarded and recognized for idea given for hackathon.

I was awarded best employee for the month of June.

I have got 5 Bronze awards in the recognition of the Team work and Nil errors.



Timeline

Fraud Operations Support Assistant

CitiCorp Services India Pvt Ltd
11.2023 - Current

Relationship Manager

Goodwill Wealth Management Company
11.2021 - 04.2022

HSC - Tamil Nādu State Board

Vidhya Nethra Matric Higher Secondary School

SSLC - undefined

Vidhya Nethra Matric Higher Secondary School

Bachelor of Science - Computer Technology

Sri Krishna Arts and Science College

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DEVAPRASATH KFraud Operations Support Assistant