Devaraj Sharma
Kotagiri
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Overview
9
9
years of professional experience
Work History
Front Desk Supervisor
Le Meridien
Coimbatore
12.2023 - Current
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
- Provided support to guests with check-in and check-out procedures.
- Assisted guests with inquiries and requests.
- Resolved customer complaints promptly and efficiently.
- Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
- Processed payments, cashiering duties and credit card transactions accurately.
- Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Front Office Executive
Holiday Residency
Coimbatore
01.2023 - Current
- Check in and Check outs
- Telephone handling, E-mail handling
- Cashier, Night audit
- Travel agent, Reservations, Guest relationship, Team Leader
Front Office Executive
Embassy Blvd Club
Bangalore
09.2017 - 09.2022
- Check in and Check outs
- Telephone handling, E-mail handling
- Cashier, Night audit
- Travel agent, Reservations, Guest relationship
- Membership management, Sales assist - Membership
Front Office Associate
Oakwood Premier Prestige Hotel
Bangalore
02.2017 - 08.2017
- Check in and Check outs
- Check out control
- Telephone handling, E-mail handling
- Cashier, Travel agent, Reservations, Guest relation, Night audit
Front office Associate
Grand Tiara Hotel
Chennai
05.2016 - 01.2017
- Check in and Check outs
- Telephone handling, E-mail handling
- Cashier, Travel agent, Reservations, Night audit
Front office Associate
TGI Group of Hotels
Chennai
01.2016 - 05.2016
- Check in and Check outs
- Telephone handling, E-mail handling
- Cash handling, Travel agent, Night Audit
Education
Diploma of Higher Education - Hospitality
Chennai's Amirta institute of Hotel Management
Chennai, TN01.2016
Bachelor of Science - information technology
Hindustan college of arts & science
Coimbatore, TN01.2011
Certificate of Higher Education - Mathematics, Computer science
G.H.S.S Kotagiri
Kotagiri, TN01.2008
SLC - language, Mathematics, Science, Social Science
G.H.S Milidhane
Kotagiri, TN01.2006
Skills
- Highly committed and dedicated to work
- Comprehensive problem-solving abilities
- Good team player
- Positive thinking
- Social media updating
- OPERA
- CHAMPAGNE
- WINHMS
- IDS
- SHAW MAN
- CHEERZE
- Reservations Management
- Hospitality services
- Staff Training and Development
- Complaint Management
- Customer Service Management
- Staff Supervision
Training
- Industrial exposure training in TGI STAR HOLIDAYS RESORT in yercaud 6 months (full time).
- F&B service training in GREEN PARK HOTELS in Chennai 4 months (Part time).
Languages
Tamil
First Language
English
Advanced (C1)
C1
kanada
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
PERMANENT ADDRESS
- 4/941, Milidhane post & village
- Kotagiri, The Nilgiris. TN.
- Pin code - 643217.
Disclaimer
I do hereby declare that all the information given above is true to the best of my knowledge and belief.
Timeline
Front Desk Supervisor
Le Meridien
12.2023 - Current
Front Office Executive
Holiday Residency
01.2023 - Current
Front Office Executive
Embassy Blvd Club
09.2017 - 09.2022
Front Office Associate
Oakwood Premier Prestige Hotel
02.2017 - 08.2017
Front office Associate
Grand Tiara Hotel
05.2016 - 01.2017
Front office Associate
TGI Group of Hotels
01.2016 - 05.2016
Diploma of Higher Education - Hospitality
Chennai's Amirta institute of Hotel Management
Bachelor of Science - information technology
Hindustan college of arts & science
Certificate of Higher Education - Mathematics, Computer science
G.H.S.S Kotagiri
SLC - language, Mathematics, Science, Social Science
G.H.S Milidhane
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