Deven Anaya
Greeneville
Summary
Careful and attentive Data Specialist, recognized for skills in accurate data entry and information management. Able to collect data from diverse sources, compile information, and organize for use.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Tracing Specialist
Forward Air Transportation Services
Greeneville
05.2024 - Current
- Respond to customer inquiries via phone, email, or chat
- Resolve complaints and provide product/service information
- Maintain accurate customer records
- Escalate complex issues as needed
- Meet performance goals and use CRM tools
- Gather and report customer feedback
- Monitor shipments through TMS and GPS tracking systems.
- Provide proactive updates to clients. Resolve issues such as delays, re-routes, or accessorial charges quickly and professionally.
- Verify and process documentation including BOLs, rate confirmations, and proof of delivery.
Identification Technician
Buncombe County Government
Asheville
07.2022 - 04.2024
- Obtained and preserved latent fingerprints from surfaces at scenes.
- Served as technical advisor and coordinated with other law enforcement workers or legal personnel to exchange information on crime scene collection activities.
- Trained officers how to collect, handle and protect evidence.
- Completed evidence records by documenting crime and accident scenes with digital photographs.
- Documented statements from victims, witnesses and suspects.
- Develop and maintain comprehensive knowledge of local, state, and federal regulations regarding identification documentation and processes.
Inventory Specialist
Synovos
Hendersonville
08.2021 - 02.2022
- Storing, receiving and distributing processes of products and suppliesMain duties included controlling the flow of supplies and equipment and tracking and analyzing inventory maintenance.
- Kept inventory records updated and prepared standard reports for management review.
- Coordinated periodic cycle counts to maintain inventory accuracy.
- Kept warehouse and work areas organized, clean and free from hazards.
- Performed daily review of inventory reports to assist with correction activities.
Furniture Sales Lead
Big Lots
Hendersonville
04.2021 - 09.2021
- Stock Shelves, help in furniture department, build furniture, truck team
- Brought in numerous new customers by earning consistent referrals, as well as networking locally and proposing effective marketing strategies.
- Maintained attractive and impeccable showroom through regular updates.
- Assisted customers with home and business updates, keeping well-organized samples and stock books for review.
- Offered expert advice on products by staying current on industry trends.
Chromatography Lab Assistant
Genova Diagnostics
Asheville
07.2020 - 02.2021
- General duties associated with the preparation of samples for clinical testing and/or transport
- Duties include: receiving specimens, identification, labeling, distributing laboratory samples to appropriate areas, data entry, calculating test results using preset procedures, routine instrument checks, and other duties as assigned to assist the lab team.
- Handled and disposed of hazardous waste with approved methods.
- Organized research documentation, laboratory certificates and test results.
Gate Clerk
Landair
Newport
03.2019 - 06.2020
- Check truck drivers and other personnel in and out of gate, keep yard inventory up to date, request trailers to be moved
- Keep unauthorized personnel off the property
- Kept management updated on security activities and incidents with detailed daily reports.
- Monitored employees and visitors to guard against and maintain security of the premises.
Education
High school diploma - General Studies
Chuckey Doak High School
08.2012 - 05.2016
Skills
- Data entry
- Human resources
- Multi-line phone systems
- IT
- Data analysis skills
- Database management
- Customer complaint resolution
- Management
- Employee relations
- Leadership
- Data collection
- Warehouse experience
- Data analytics
- Organizational skills
- Document Management
- Call center experience
- Inventory control
- Remote access software
- Sales
- Databases
- Project management
- Administrative experience
- 10-Key Typing
- Customer Service
Certification
Driver's License
Willing To Relocate
- Asheville, NC
- Johnson City, TN
Timeline
Tracing Specialist
Forward Air Transportation Services
05.2024 - Current
Identification Technician
Buncombe County Government
07.2022 - 04.2024
Inventory Specialist
Synovos
08.2021 - 02.2022
Furniture Sales Lead
Big Lots
04.2021 - 09.2021
Chromatography Lab Assistant
Genova Diagnostics
07.2020 - 02.2021
Gate Clerk
Landair
03.2019 - 06.2020
High school diploma - General Studies
Chuckey Doak High School
08.2012 - 05.2016