Subash P
Team Lead
Chennai
Summary
Dynamic Team Lead at TATA Consultancy Services with a proven track record in process optimization and operational oversight. Expert in coaching and mentoring, I enhanced team performance and implemented impactful dispute resolution policies, driving efficiency and client satisfaction. Skilled in complaint resolution and fostering collaboration across departments.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Team Lead
TATA Consultancy Services
Chennai
01.2023 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Trained new team members by relaying information on company procedures and safety requirements.
Senior Dispute Analyst
TATA Consultancy Services
Chennai
01.2021 - 12.2023
- Mentored new hires through shadowing sessions and one-on-one coaching sessions, improving their skills development trajectory significantly.
- Collaborated with cross-functional teams to implement process improvements that resulted in reduced errors and increased efficiency.
- Managed high-profile dispute cases, ensuring thorough investigation and timely resolution for client satisfaction.
- Contributed to the development of a company-wide dispute resolution policy, ensuring consistency and adherence to best practices.
Dispute Analyst
TATA Consultancy Services
Chennai
09.2017 - 12.2021
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
- Kept up to date on industry information, system changes, network rules and compliance issues.
- Interacted with law enforcement agencies, merchants and persons of interest to obtain and review dispute information.
- Analyzed, researched and resolved payment claims within required timeframes.
Education
MBA - Finance
Madras University
Chennai 06.2017 - 05.2019
Bachelor of Arts - Commerce
Apollo Arts And Science College
Chennai 04.2001 -
Skills
Process Optimization Leadership
Operational Oversight
Process Optimization
Expertise in Coaching
Complaint resolution
Client communication
Timeline
Team Lead
TATA Consultancy Services
01.2023 - Current
Senior Dispute Analyst
TATA Consultancy Services
01.2021 - 12.2023
Dispute Analyst
TATA Consultancy Services
09.2017 - 12.2021
MBA - Finance
Madras University
06.2017 - 05.2019
Bachelor of Arts - Commerce
Apollo Arts And Science College
04.2001 -
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