Devin Hill
Morristown
Summary
Dynamic leader with a proven track record at Connectivity Source, excelling in retail operations and customer service. Leveraged strong multi-tasking abilities and problem-solving skills to exceed sales goals and boost employee retention. Achieved significant store growth through strategic planning and effective team coaching, enhancing customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Retail Store Manager
Connectivity Source / T-Mobile
09.2023 - Current
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Submitted orders for new inventory.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Retail Associate Manager
Connectivity Source / T-Mobile
11.2021 - 08.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
- Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Supported retail manager by identifying and leveraging partnerships that benefited community and store.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
Mobile Expert
Connectivity Source / T-Mobile
03.2021 - 11.2021
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
- Collaborated closely with management to develop strategies aimed at improving store KPIs such as revenue growth and customer satisfaction scores.
Assistant Manager
Rue21
02.2020 - 03.2021
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
Sales Lead Manager
Aeropostale
07.2018 - 03.2020
- Effectively presented information to customers and responded to questions.
- Spearheaded training initiatives to equip team members with essential selling techniques and product knowledge.
- Provided regular coaching and mentoring to team members for enhanced skills development and career growth.
- Enhanced brand awareness within target markets by conducting persuasive presentations at industry events and webinars.
- Implemented systems and procedures to increase sales.
Education
Morristown Hamblen Highschool West
Morristown, TN05.2017
Skills
- Strong multi-tasking
- Retail operations
- Problem-solving
- Customer service
Timeline
Retail Store Manager
Connectivity Source / T-Mobile
09.2023 - Current
Retail Associate Manager
Connectivity Source / T-Mobile
11.2021 - 08.2023
Mobile Expert
Connectivity Source / T-Mobile
03.2021 - 11.2021
Assistant Manager
Rue21
02.2020 - 03.2021
Sales Lead Manager
Aeropostale
07.2018 - 03.2020
Morristown Hamblen Highschool West
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