Devin Nokes
Portland
Summary
Dedicated Patient Enrollment Specialist with expertise in team leadership, customer service, and training. Proven ability to enhance processes and resolve conflicts.
Overview
4
4
years of professional experience
Work History
Patient enrollment Specialist 3
CareBridge Medical Group
Nashville
2024.08 - Current
- I am a part of the IB Core team. Which means I assist with Taking calls, Monitoring queues, special projects, text message pilots, and assisting with answering questions in chats
- I also assist with Training the newcomers on to IB. Showing them the processes of IB, and how to succeed over on IB, by teaching them why, when and how to use each process.
- I have also assisted Mychal with training the new hires the process of outbound process and assisted with explaining what CareBridge is. Helping them to gain confidence in their calls.
Patient Quality Advocate
Mckendree Village
Hermitage
2024.02 - 2024.08
- In this position I would supervise over the CNA's ensuring documentation is being done properly.
- I would also also do monthly and weekly coaching's with team, to ensure we are all on the same page of any updated new processes.
- I would join leadership meetings, where we discussed what processes to implement to make things run smoother.
- I also created systems and processes to assist with daily work flow and organization.
CNA
White House Health Care
White House
2022.01 - 2024.01
- I assisted with ADLS on skilled, and long term care. Also documented everything everything through our MMR system
CNA
Green Hills Center for Rehab and Healing
Green Hill
2022.10 - 2023.10
- During this position I was a Contract CNA. My responsibility was to ensure that I was providing ADLs accordingly to the state law. and stepped in on call to assist with scheduling and callout's
Education
High School Diploma -
His Homeschool Academy
White House, TN2019-12
Skills
- Team leadership
- Customer service
- Time management
- Conflict resolution
- Adaptability
- Documentation management
- Data entry skills
- Excellent phone demeanor
- Customer service expertise
- Call center experience
Timeline
Patient enrollment Specialist 3
CareBridge Medical Group
2024.08 - Current
Patient Quality Advocate
Mckendree Village
2024.02 - 2024.08
CNA
Green Hills Center for Rehab and Healing
2022.10 - 2023.10
CNA
White House Health Care
2022.01 - 2024.01
High School Diploma -
His Homeschool Academy