Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Devin Salto

Middleton

Summary

Motivated professional with a proven track record in technical support and customer service. Demonstrated ability to quickly learn new systems and troubleshoot issues effectively. Strong communication skills enhance collaboration in team environments and independent work. Focused on delivering efficient and positive support experiences for customers.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Student Worker Info Technology

Jackson State Community College Jscc
Jackson
01.2024 - Current
  • Achieved project objectives and met deadlines through effective team collaboration.
  • Performed secure hard drive removals and data erasure in compliance with organizational security protocols.
  • Installed Ethernet cables with precision, performing detailed termination work.
  • Configured computers, printers, and hands-on troubleshooting of technical issues for facility staff and students.
  • Followed management instructions for task completion to meet specifications.
  • Completed corporate training and obtained certifications in information security and regulatory compliance.
  • Acquired expertise in handling sensitive information, ransomware prevention, and GLBA compliance rules.
  • Participated in training focused on recognizing and avoiding conflicts of interest.
  • Additionally, I have a certificate in Networking Essentials.

Grocery Clerk

Food Giant
Middleton
07.2023 - Current
  • Maintained clean, organized store environment through regular sweeping, mopping, and shelf restocking.
  • Operated point-of-sale systems to process transactions, returns, and exchanges efficiently.
  • Assisted customers in locating products while providing accurate pricing and availability information.
  • Delivered exceptional customer service by greeting guests and addressing needs promptly.
  • Trained new team members on store procedures, policies, and customer service standards.
  • Conducted regular inventory checks to ensure stock accuracy and minimize shrinkage.
  • Managed phone inquiries to support customers with orders and product-related questions.
  • Consistently exceeded customer expectations through personalized service and meticulous attention to detail.

Education

Associate of Applied Science - CIT Networking

Jackson State Community College
Jackson, TN
05-2026

High School Diploma -

Middleton High School
Middleton, TN
05-2023

Skills

  • Customer service
  • Team collaboration
  • Technical support
  • Network troubleshoot
  • Clerical support
  • Computer skills
  • Strategic planning

Affiliations

  • I am in a Multicultural Student Association at Jackson state.
  • I love to run and workout.
  • Additionally, I love to read books.

Certification

  • Networking Essentials
  • Recognizing and Avoiding Conflicts of Interest
  • 2024 Social Engineering Red Flags
  • Securely Handling and Sharing Sensitive Information in the U.S.
  • Legal Aspects of Handling Sensitive Information in the U.S.
  • 2024 Kevin Mitnick Security Awareness Training (15 minutes)
  • Protect Yourself from Ransomware
  • What is Sensitive Information in the U.S.?
  • GLBA: Introduction
  • GLBA: The Pretexting Rule
  • GLBA: The Safeguards Rule
  • GLBA: The Financial Privacy Rule

Timeline

Student Worker Info Technology

Jackson State Community College Jscc
01.2024 - Current

Grocery Clerk

Food Giant
07.2023 - Current

Associate of Applied Science - CIT Networking

Jackson State Community College

High School Diploma -

Middleton High School

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Devin Salto