Devon Lyle
Nashville
Summary
Customer-focused professional with expertise in operations and technical support within fast-paced environments. Skilled in managing high-volume workflows and enhancing processes to elevate client satisfaction and retention. Communicates effectively to foster collaboration and translate customer needs into impactful business solutions.
Overview
8
8
years of professional experience
Work History
Fine Dining Server
Harpers Steakhouse
Nashville
08.2023 - Current
- Delivered world-class service in steakhouse, serving 20-30 nightly covers while adhering to fine dining standards of etiquette and presentation
- Anticipated guest needs and tailored experiences for VIP business dinners and special occasions, providing discreet yet attentive service that enhanced dining experience
- Supported private dining events for 14-60 guests, managing multi-course timing and wine pairings to ensure seamless service
- Earned recognition in guest reviews and from repeat clientele for professionalism, attentiveness, and menu knowledge
Server
Dream Hotels
Nashville
12.2021 - 08.2023
- Delivered food and beverages promptly to ensure guest satisfaction.
- Executed opening and closing duties, setting dining areas and restocking supplies to create welcoming environment.
- Coordinated setup and clearing of tables to maintain smooth dining operations.
- Delivered exceptional customer service in fast-paced hotel environment, enhancing guest experiences.
Technical Support Representative
Asurion
Nashville
04.2018 - 06.2020
- Provided technical assistance for mobile devices and consumer electronics to resolve customer issues efficiently.
- Assisted customers in navigating product features and troubleshooting steps to enhance user experience.
- Analyzed customer feedback to identify areas for improvement and ensure high satisfaction levels.
- Collaborated with team members to improve support processes and solutions.
- Documented all technical support activities, including process updates and changes.
Education
High School Diploma -
Montgomery Central High School
Cunningham, TN05-2014
Skills
- Event coordination
- Exceptional customer service
- Customer relationship management
- Event timing
- Attention to detail
- Time management
- Team collaboration and communication
- Security protocols
- Documentation practices
- Critical thinking
Timeline
Fine Dining Server
Harpers Steakhouse
08.2023 - Current
Server
Dream Hotels
12.2021 - 08.2023
Technical Support Representative
Asurion
04.2018 - 06.2020
High School Diploma -
Montgomery Central High School