Devon McKinney
Clarksville
Summary
Experienced operational manager focused on improving efficiency and team performance. Known for effective communication, strong leadership, and a commitment to customer satisfaction. Ready to leverage skills in training and inventory management to support business growth.
Overview
11
11
years of professional experience
Work History
Lead Key Holder
Beachaven Vineyards & Winery
Clarksville
2024.08 - Current
- Opened and closed the store, managing daily operations and security.
- Guided customers in product selections and wine tastings, enriching their shopping experience.
- Maintained inventory levels, organizing stock and ensuring product availability.
- Trained new staff on procedures, promoting a knowledgeable team environment.
- Handled cash transactions accurately, ensuring a smooth checkout process.
- Partnered with management to plan promotional events and marketing strategies, driving customer engagement.
- Resolved customer inquiries and concerns promptly, fostering positive relationships.
- Assisted in the training of new key holders and staff members on company policies and procedures.
- Conducted daily store walks to inspect store operations and customer service levels.
- Analyzed daily sales reports for accuracy and identified actionable improvements.
- Developed action plans to address any discrepancies or issues identified during audits.
- Supervised team members in opening, closing procedures including bank deposits, safe counts.
- Utilized coaching skills to motivate staff members towards reaching individual goals.
- Initiated corrective actions when needed based on performance reviews or customer complaints.
Assistant Manager
Hattie B's Hot Chicken
Nashville
2021.03 - 2024.08
- Assisted in daily operations and staff scheduling for smooth restaurant service.
- Trained new employees on customer service standards and food safety protocols.
- Managed inventory levels and ordered supplies to maintain kitchen efficiency.
- Coordinated team meetings to review performance and resolve operational challenges.
- Monitored food preparation processes to ensure quality and compliance with health standards.
- Developed training programs to enhance team skills and ensure compliance with operational standards.
- Collaborated with management on marketing initiatives to boost restaurant visibility.
- Handled customer service inquiries and complaints promptly to enhance guest satisfaction.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
General Manager
Chipotle
College Station
2015.06 - 2020.03
- Oversaw daily operations, enhancing service quality and customer satisfaction.
- Managed staff scheduling to optimize labor efficiency and coverage.
- Implemented training programs to enhance employee performance and engagement.
- Led team meetings to communicate goals and foster a collaborative environment.
- Coordinated inventory management to maintain optimal stock levels and reduce waste.
- Monitored financial performance to pinpoint cost control opportunities.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Tracked monthly sales, generating actionable reports for business development.
Education
Some College (No Degree) -
Austin Peay State University
Clarksville, TNSkills
- Inventory management
- Store operations
- Cash handling
- Loss prevention strategies
- Merchandising standards
- Daily audits
- Compliance monitoring
- Team leadership
- Sales leadership
- Delegation and supervision
- Team motivation
- Time management
- Problem solving
- Effective communication
- Safety enforcement
- Performance evaluations
- Customer service
Timeline
Lead Key Holder
Beachaven Vineyards & Winery
2024.08 - Current
Assistant Manager
Hattie B's Hot Chicken
2021.03 - 2024.08
General Manager
Chipotle
2015.06 - 2020.03
Some College (No Degree) -
Austin Peay State University