Devonn Grant
Jackson
Summary
Dynamic Care Coordinator at Jackson General Hospital with expertise in care plan development and patient advocacy. Proven ability to enhance patient outcomes through effective communication and community resource connection. Skilled in healthcare documentation and conflict resolution, fostering strong relationships that drive collaborative care and support.
Overview
12
12
years of professional experience
Work History
Care Coordinator
Jackson General Hospital
12.2018 - 02.2025
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Enhanced patient care by developing and implementing comprehensive care plans.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
Claims Processor
Health Department
05.2018 - 06.2021
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Trained new employees on claims processing procedures, contributing to a well-prepared workforce.
Customer Service Representative
World Finance
01.2013 - 04.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
North Side High School
Jackson, TNSkills
- Care coordination
- Patient advocacy
- Case management
- Care plan development
- Healthcare documentation
- Patient education
- Community resource connection
- Claims processing
- Regulatory compliance
- Data analysis
- Emotional support
- Effective communication
- Conflict resolution
- Problem solving
- Team collaboration
- Documentation
- Organizational skills
- Medical terminology understanding
- Documentation proficiency
- Multidisciplinary team collaboration
- Healthcare operations
Timeline
Care Coordinator
Jackson General Hospital
12.2018 - 02.2025
Claims Processor
Health Department
05.2018 - 06.2021
Customer Service Representative
World Finance
01.2013 - 04.2018
North Side High School
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