Dewayne Christopher Slatton
Sequatchie
Summary
Fiber Trouble Technician, skilled in diagnostic testing and customer service. Achieved increased customer satisfaction through efficient problem-solving and technical support. Proven ability to streamline operations and enhance team performance, demonstrating strong attention to detail and adaptability in fast-paced environments. Reliable and proven to work extra hours or shifts as needed in order to achieve customer or employer needs.
Overview
14
14
years of professional experience
Work History
Fiber Trouble Technician
EPB
Chattanooga, TN
08.2016 - Current
- Operated and maintained advanced telecommunications equipment to ensure optimal performance.
- Diagnosed and resolved technical issues for residential and commercial clients efficiently.
- Collaborated with cross-functional teams to implement system upgrades and enhancements.
- Trained junior technicians on best practices and troubleshooting techniques to improve team efficiency.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Parks and Recreation Department Supervisor
Town Of Jasper
Jasper, TN
10.2011 - 08.2016
- Oversaw daily operations, ensuring compliance with safety regulations and departmental standards.
- Managed inventory control systems, streamlining supply chain processes to reduce waste.
- Collaborated with other departments to align initiatives and enhance overall service quality.
- Implemented process improvements, increasing efficiency in workflow management and service delivery.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Oversaw daily operational performance of team.
- Coordinated team schedules, optimizing resource allocation to meet project deadlines effectively.
- Organized and managed multi team tournaments as well as umpire schedules.
- Coordinated with lawn crew, concession stand management, and town officials to ensure games were scheduled and covered on all aspects.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
Education
General Studies
Chattanooga State Community College
Chattanooga, TNHigh School Diploma
Marion County High School
Jasper, TN05-2001
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Installation and repair
- Diagnostic testing
- System troubleshooting
- Problem-solving
Timeline
Fiber Trouble Technician
EPB
08.2016 - Current
Parks and Recreation Department Supervisor
Town Of Jasper
10.2011 - 08.2016
General Studies
Chattanooga State Community College
High School Diploma
Marion County High School