DE'WON WILLIAMS
Nashville
Summary
I have a strong background in technology with courses in CCNA 1, Database Concepts, CompTIA A+, and Microsoft Desktop Operating Systems. I am eager to learn and grow in the field. My knowledge in networking and computer systems can help me quickly adapt and contribute to any team. I am committed to improving my skills and supporting others in their learning.
Technically adept IT professional with solid background in managing complex IT projects, providing software solutions, and driving innovation. Possess strong skills in systems installations, troubleshooting, and maintenance along with an aptitude for problem-solving. Demonstrated success streamlining operational processes and enhancing system security in previous roles. Adept at working independently and as part of a team to achieve project goals.
Overview
1
1
year of professional experience
Work History
IT Worker
Middle Tennessee State University
Murfreesboro
09.2024 - Current
Documented IT processes, procedures, and policies.
- Addressed and corrected printer and computer malfunctions to support uninterrupted productivity.
- Troubleshot and resolved network issues for end users.
- Developed, tested, and maintained software applications.
- Developed scripts to automate routine tasks in IT operations.
- Created user accounts, managed permissions, and monitored access logs.
- Installed and configured various computer hardware components.
- Provided technical support to customers via phone and email.
Education
Bachelor of Science - Cyber Security
Middle Tennessee State University
Murfreesboro, TN05.2027
Skills
- Strong work ethic
- Attention to detail
- Computer skills
- Microsoft Office skills
- Adaptive learning
- Teamwork
- Network troubleshooting
- Technical support
- Problem solving
- IT customer service
- IT risk management
Volunteer Experience
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Hobbies and Interests
- Supporting STEM education initiatives and mentorship programs.
- Tech enthusiast, passionate about exploring the latest advancements and innovations.
Timeline
IT Worker
Middle Tennessee State University
09.2024 - Current
Bachelor of Science - Cyber Security
Middle Tennessee State University