Dexter Moten
Murfreesboro
Summary
Loyal, Enthusiastic Senior Operations Manager offering 13+ years of quality management and provision of services in automotive field. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices.
Overview
19
19
years of professional experience
Work History
Senior Operations Manager
Vayan Group
Tennessee Region
07.2023 - Current
- Optimized supply chain operations, establishing strategic partnerships with key suppliers for cost savings and improved lead times.
- Managing over 350+ employees daily
- Grew & Maintained Gross Margins
- Tracking budget spends to ensure that we are successfully on target for budget
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Trained and guided team members to maintain high productivity and performance metrics.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management.
- Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Resolved problems, improved operations and provided exceptional service.
Operations Manager
ATCO Industries
Spring Hill TN
04.2017 - 07.2023
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed KPI's & BPD's on a daily basis
- Effectively built relationships with all customers at high-level
- Managed team of 175+ employees daily.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Assistant Operations Manager
ATCO Industries
Smyrna, TN
01.2016 - 04.2017
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Monitored employee productivity and optimized procedures to reduce costs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised operations team to support operational excellence and excellent customer service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Project Quality Manager
ATCO Industries
Smyrna, TN
12.2013 - 01.2015
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Responsible for quality control, efficiency and cost effectiveness for assigned operations and/or containment activities, inspections, rework, or sequencing
- Training of personnel to Standardized Work
- Creating and maintaining work instructions and time studies
- Served as Customer liaison on assigned jobs
- Audited line side and warehouse inventory to ensure no uncertified stock is in shelf locations
- Ensured Reject Management/NCD process is properly followed
- Interfaced with logistics to ensure material flow in/out of containment area
- Audit Plant/Warehouse storage areas to ensure no uncertified is in usable stock locations
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
Quality Inspector Team Leader
ATCO Industries
Smyrna, TN
11.2012 - 12.2013
- Ensured timely completion of all assigned tasks by effectively prioritizing responsibilities and delegating duties as necessary among team members based upon individual strengths/weaknesses identified through ongoing performance assessments conducted peri
- Documented nonconforming material and reported to appropriate team leaders for review and assessment.
- Led a team of inspectors, ensuring consistent adherence to company standards and regulations.
- Adapted procedures to mitigate issues and improve deficiencies.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proved successful working within tight deadlines and a fast-paced environment.
Quality Inspector
ATCO Industries
Murfreesboro, TN
10.2011 - 11.2012
- Conducted root cause analyses on defective products, leading to improved manufacturing processes and reduced waste.
- Sampled products to verify compliance with standards
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Participated in cross-functional teams to develop process improvements, leading to increased product quality and efficiency.
- Inspected and packaged products meticulously according to manufacturing specifications.
- Completed precise measurements using special tools.
Manager
Like-Nu Car Detail
Henderson, TN
05.2005 - 10.2010
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained professional, organized, and safe environment for employees and patrons.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Improved marketing to attract new customers and promote business.
- Developed and maintained relationships with customers and suppliers through account development.
Returns Clerk
Perseus Distrubtion
Jackson, TN
01.2010 - 06.2010
- Processing Returns, Distributing Returns, Stocking Returns
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Maintained up-to-date knowledge of product and service changes.
- Operated electric pallet jack, forklift and manlift.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Molding/ Machine Operator
Berry Plastic
07.2009 - 11.2009
- Machine Operator, Injection Molding, Press Operator
- Identified potential equipment malfunctions early by conducting routine inspections of machinery components.
- Applied quality control skills by inspecting cured products for defects, assigning grades and removing unacceptable items.
- Enhanced team productivity by collaborating with coworkers to troubleshoot issues and maintain smooth operations.
- Contributed to a well-organized workspace by adhering to 5S principles for cleanliness and orderliness within the work area.
- Answered alarms and troubleshot machine equipment to correct problems with hoppers, loaders, blenders, vision systems, and Thermolators.
Education
Bachelor of Science - Computer Science
Tennessee State University
Nashville, TN05.2008
High School Diploma -
Chester County High School
Henderson, TN05.2004
Skills
- Employee Relations
- KPI reporting
- Employee Motivation
- Productivity Improvement
- Cost analysis and savings
- Operations Management
- Business Development
- P&L Management
- Hiring and Onboarding
- Program Optimization
- Data Management
- PFMEA
- PPAP
References
Available Upon Request
Timeline
Senior Operations Manager
Vayan Group
07.2023 - Current
Operations Manager
ATCO Industries
04.2017 - 07.2023
Assistant Operations Manager
ATCO Industries
01.2016 - 04.2017
Project Quality Manager
ATCO Industries
12.2013 - 01.2015
Quality Inspector Team Leader
ATCO Industries
11.2012 - 12.2013
Quality Inspector
ATCO Industries
10.2011 - 11.2012
Returns Clerk
Perseus Distrubtion
01.2010 - 06.2010
Molding/ Machine Operator
Berry Plastic
07.2009 - 11.2009
Manager
Like-Nu Car Detail
05.2005 - 10.2010
Bachelor of Science - Computer Science
Tennessee State University
High School Diploma -
Chester County High School