Deyovion Warren
Jackson
Summary
Proficient in quality control processes and customer service management, with hands-on experience in monitoring production operations and ensuring compliance with safety guidelines. Engaged in regular maintenance of machinery, troubleshooting equipment malfunctions to uphold operational efficiency. Maintained detailed records of production data and customer interactions, facilitating informed decision-making for management. Contributed to team dynamics through mentorship and collaboration, fostering a productive work environment.
Overview
8
8
years of professional experience
Work History
CSR
Sunland Logistics Solutions
Milan
04.2024 - Current
- Quality Control.
- Working hands on with supervisors to make sure production is on time.
- Report hourly to the customer concerning their orders and shipment schedule.
- Communicating with all team members in the department about production goals and their rate.
- Analyzed customer feedback data to identify areas of improvement.
- Provided guidance on product features and benefits as well as troubleshooting techniques.
- Participated in team meetings or training sessions when necessary.
- Maintained records of customer interactions, transactions, comments and complaints.
- Gathered feedback from customers regarding products and services.
- Identified customer needs and provided appropriate solutions.
- Handled customer inquiries and complaints in a timely manner.
- Generated reports on customer inquiries and complaints for management review.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored junior team members and managed employee relationships.
- Provided top quality control and eliminated downtime to maximize revenue.
Machine Operator
Kellogg's
Jackson
03.2022 - 12.2022
- Unload finished products from machines onto conveyors or other transport systems.
- Carry out regular safety checks on machinery prior to operation.
- Keep detailed reports of maintenance activities performed on machinery.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Troubleshoot malfunctions in equipment or processes.
- Observe machine operations to detect any problems or defects in the finished product.
- Comply with company policies regarding quality control procedures.
- Inspect finished workpieces to ensure conformance with specifications.
- Performed regular maintenance on machines to ensure optimal performance.
- Monitor the feed and speed of machines during the machining process.
- Collaborate with other departments when necessary for successful completion of projects.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Record production information such as quantities produced and materials used on daily logs.
- Set up and operate machine tools to produce precision parts and instruments.
Machine Operator
MacLean Power Systems
Trenton
06.2019 - 10.2021
- Unload finished products from machines onto conveyors or other transport systems.
- Load raw materials into machines according to specified measurements.
- Troubleshoot malfunctions in equipment or processes.
- Performed daily inspections of plant systems, identifying potential problems and taking corrective action as needed.
- Monitored process units and quality control testing performance for plant processes and water quality sampling.
Crew Member
McDonald's
Humboldt
06.2017 - 08.2019
- Informed customers about daily specials in an engaging manner.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Resolved customer complaints in a professional manner.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Restocked kitchen supplies including food products and utensils.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Educated customers on menu items, product ingredients and nutritional values.
- Maintained an organized work area to ensure efficient operations.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Checked expiration dates on all products before serving them to customers.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
Education
High School Diploma -
Peabody Hight School
Trenton, TN05-2019
Skills
- Customer service
- Quality control
- Data analysis
- Product knowledge
- Team collaboration
- Conflict resolution
Timeline
CSR
Sunland Logistics Solutions
04.2024 - Current
Machine Operator
Kellogg's
03.2022 - 12.2022
Machine Operator
MacLean Power Systems
06.2019 - 10.2021
Crew Member
McDonald's
06.2017 - 08.2019
High School Diploma -
Peabody Hight School