Dhakshina Moorthy S E

Domain: Travel & Transportation.

Project: Project JET is a business-critical application used by ~40000 users in Gate and Lobby.

• Coordinate effectively with team members to foster communication and collaboration throughout the development process.
• Fixed Major bugs and updated RCA in JIRA board.
• Resolving technical issues, ensuring availability and if required extended support.
• Ensured code review and process activities until deployment to QA platform.
• Achieved 98 % SLA Incident Management.
• Written unit test case for Sonar code coverage to meet standards.
• Ensure applications function seamlessly across various browsers and devices, enhancing user experience.
• Provide support and guidance to team members in resolving software development-related technical challenges.
• Proactively identify and resolve application issues to improve performance and user satisfaction.
• Identified crucial slowness payment transaction and troubleshoot the issue.
• Shared knowledge to the client to overcome different error during business transactions.
• Managed Team to Emphasize coding and development aspects more than testing.
• Gathered Requirement Analysis during defect grooming for the top priority issue.
• IM Bridge Management Lead.
• Domain: Travel & Transportation. Project: Project JET is a business-critical application used by ~40000 users in Gate and Lobby.

Domain: Logistics.

Project:

GEOLOG is the warehouse management application used in GEFCO locations.

• Involved in L2 works, Monitored and provided guidance to meet our SLA.
• End to end testing and checked all the connectivity flows of system.
• Shared Daily Status Report to Stake holders.
• Provided continuous support during major problems occurs.
• Resolved the major tickets raised by user.
• Raising defects based on their severity and priority using Jira Tool.
• Domain: Logistics. Project: GEOLOG is the warehouse management application used in GEFCO locations.

Domain: Travel, Transportation and Hospitality.

Project Description: AERO is one such application in United Airlines developed to support their customer airport agents working at Gates, Lobby airport areas.

• Developed and Maintained single page app using angular to monitor the application transactions.
• Managing the recovery activities and communication of all major incidents under SLA agreement.
• Resolved major Bug Fixes without affections existing code.
• Analyzed and Solving the High priority tickets without breaching SLA.
• Recommended modifications to improve the performance of the application.
• Expertise in Test preparation, Incident and Defect Management.
• Crisis Management Lead – Responsible for Business Continuity Management at project level.