Dhanarajan Rajendran
Assistant Vice President
Chennai
Summary
Accomplished Assistant Vice President with a proven track record at Citicorp Services India Private Ltd, enhancing customer satisfaction and streamlining operations. Expert in operations and project management, I significantly improved efficiency through innovative process improvements. Skilled in fostering teamwork and managing risks, my leadership has consistently ensured top-notch service delivery and operational excellence.
Overview
12
12
years of professional experience
Work History
Assistant Vice President
Citicorp Services India Private Ltd
08.2018 - Current
- Investigated exception items and resolved complex Money Transfer inquires received via SWIFT, CHIPS, Fed, Phones, and E-mails etc... Ensuring no loss for the Bank and customer satisfaction.
- Handling the third party vendor remotely to ensure all the KPI met without any deviations.
- Increased efficiency by streamlining processes and implementing new software tools for the team.
Assistant Manager
Tata Consultancy Services
11.2012 - 07.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enhanced team productivity by streamlining operational processes.
Education
MCA -
St. Joseph's Engineering College
Chennai, India 04.2001 -
Skills
Operations management
Project management
Risk management
Process management oversight
Process improvements
Timeline
Assistant Vice President
Citicorp Services India Private Ltd
08.2018 - Current
Assistant Manager
Tata Consultancy Services
11.2012 - 07.2018
MCA -
St. Joseph's Engineering College
04.2001 -
Similar Profiles
Ranjith Kumar SubramaniamRanjith Kumar Subramaniam
Business Analyst at Citicorp Services India Private LimitedBusiness Analyst at Citicorp Services India Private Limited
K.Vinoth KumarK.Vinoth Kumar
Manager – AML/KYC Governance & Operations – C11 at Citicorp Services India Private LimitedManager – AML/KYC Governance & Operations – C11 at Citicorp Services India Private Limited
Abhik PramanikAbhik Pramanik
Digital S/W Engineer Analyst at Citicorp Services India Private Ltd.Digital S/W Engineer Analyst at Citicorp Services India Private Ltd.