Dhanya P M
Senior System Analyst
Chennai
Summary
Accomplished Senior Systems Analyst with a proven track record at CNT Infotech, enhancing system efficiency and end-user satisfaction. Expert in system analysis and user acceptance testing, coupled with exceptional problem-solving and communication skills. Successfully managed projects within budget, significantly reducing downtime by implementing proactive solutions. Demonstrates strong teamwork, adaptability, and a results-driven approach to achieving business goals.
Overview
19
19
years of professional experience
Work History
Senior Systems Analyst
CNT Infotech (Catalyst Corporate Services Pvt LTD)
Chennai
09.2013 - Current
- Improved end-user satisfaction through consistent delivery of high-quality technical support and training.
- Established strong relationships with vendors, negotiating favorable contracts while maintaining quality standards for services rendered.
- Executed seamless integrations between disparate systems, enhancing data flow accuracy throughout organization.
- Reduced downtime for critical systems through proactive monitoring and timely troubleshooting.
- Facilitated effective communication among team members during major projects by utilizing clear documentation practices.
- Coordinated application testing efforts, identifying defects early in development cycles and expediting resolution times.
- Managed project timelines and budgets effectively, consistently delivering projects on time and within budget constraints.
- Led successful system migrations, ensuring minimal disruption to business operations during transitions.
- Conducted thorough requirements analysis to accurately define project scope and deliverables for stakeholders.
- Drove online customer assistance system and presented user demos for new interface systems.
- Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
- Analyzed user workflow and requirements compliance.
- Conducted meetings with junior staff members to discuss program specifications and process models.
- Provided client support on system operation and troubleshooting.
- Currently working projects are Techdoc Recon (Optum 360), PasoTracker (FCCPR,LOSABIERTOS,ADUCATA, PFHA).
System Analyst
Lourdes Hospital Cochin
Cochin
06.2010 - 06.2012
- Provided technical support for end-users, resolving issues promptly and effectively.
- Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
- Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.
- Evaluated vendor proposals for hardware and software acquisitions, ensuring compatibility with existing infrastructure while maximizing cost-effectiveness of investments made in technology resources.
Junior Software Developer
Lilavati Hospital And Research Centre
Mumbai
01.2006 - 01.2009
- Assisted senior developers in complex problem-solving, enhancing overall team productivity and efficiency.
- Developed custom features for existing applications, tailoring solutions to meet specific client needs.
- Enhanced software performance by identifying and fixing bugs through thorough testing and debugging processes.
- Optimized code readability and maintainability by utilizing best practices in coding standards and documentation.
Education
Master of Science - Computer Science
DOEACC (Amrita Institute Of Computer Technology)
Kollam06.2005
Bachelor of Science - Computer Science
Calicut University
Ottapalam06.2002
Skills
Software development life cycle
User Acceptance Testing
System Testing
Functional specifications
Requirements Gathering
System Analysis
Application support
Business Process Analysis
Teamwork and Collaboration
Problem-Solving
Time Management
Multitasking
Self Motivation
Excellent Communication
Decision-Making
Time management abilities
Adaptability and Flexibility
Effective Communication
Team Collaboration
Analytical Thinking
Timeline
Senior Systems Analyst
CNT Infotech (Catalyst Corporate Services Pvt LTD)
09.2013 - Current
System Analyst
Lourdes Hospital Cochin
06.2010 - 06.2012
Junior Software Developer
Lilavati Hospital And Research Centre
01.2006 - 01.2009
Master of Science - Computer Science
DOEACC (Amrita Institute Of Computer Technology)
Bachelor of Science - Computer Science
Calicut University