Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dhapne Velasquez

Hermitage

Summary

Succeeded in roles requiring the ability to analyze metrics and drive significant improvements achieving measurable gains, productivity, and reliability. Trained new associates on processes, safety rules, and work expectations. Worked flexible shifts to ensure operations ran smoothly for up to 12 hours a day.

Overview

7
7
years of professional experience

Work History

Process Guide

Amazon.Inc
01.2024 - Current

Analyze metrics and pinpoint congestion's, manage direct staffing in certain areas continuously monitoring and adjusting headcount to meet operational demands. Lead AA's oversea Ground Floor Monitoring with proteus and calling out any faults. Keeping up with low recirculation rates on the mezzanine adding allocations to sorts and also assigning work to AA'S.

Picker/ Sorter

Amazon Inc
01.2021 - 09.2023

Forked fast to keep rate up, Used RF scanners to track orders, organized and classified incoming items.Pulled orders quickly to maintain demanding productivity goals.

Downtown Street Ambassador

Block By Block
03.2021 - 08.2021

Assisted Metro Police with reducing crimes, provided maps and directions to tourists, and also connected with individuals in need to resources. Improved downtown cleanliness by proactively removing litter and debris from streets and sidewalks.

Business Development and Marketing Intern

Naza Nashville After Zone Alliance
06.2018 - 08.2018

Marketed research, content creation, managing social media, and supporting campaigns. Assisted with customer engagement and administrative duties, gaining hands-on experience in digital marketing and strategy development.

Education

GED -

GED Online
03-2025

Skills

  • Decision-making
  • Training and mentoring
  • Staff discipline
  • Conflict resolution
  • Task delegation
  • Documentation and reporting
  • Process monitoring and improvement
  • Multitasking
  • Reliability
  • Bilingual
  • Use Microsoft Office ( Excel, Word) to help with reporting and scheduling tasks

Timeline

Process Guide

Amazon.Inc
01.2024 - Current

Downtown Street Ambassador

Block By Block
03.2021 - 08.2021

Picker/ Sorter

Amazon Inc
01.2021 - 09.2023

Business Development and Marketing Intern

Naza Nashville After Zone Alliance
06.2018 - 08.2018

GED -

GED Online
Dhapne Velasquez