Dhivya Elangovan
Product Manager
Chennai
Summary
Product Manager with 17 years of experience with an ability to manage the full product lifecycle, from ideation to launch and optimization. Proven expertise in leading cross-functional teams, driving strategic product roadmaps, and delivering high-impact solutions. Highly skilled in project management, team building, and aligning business objectives with technical execution. Subject Matter Expert in SCA-V Data Ingestion/Decode products, specializing in data management, ingestion, and decoding processes. Successfully led the global CV Data Decoding team based in Chennai, improving operational efficiency and product performance. Strong analytical, communication, and interpersonal skills, with a track record of enhancing customer satisfaction, improving product functionality, and achieving KPIs. Adept in Agile, Scrum, and Waterfall methodologies, with extensive experience in stakeholder management, market analysis, and data-driven decision-making to optimize product outcomes.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Product Manager
Ford Motor Private Limited
05.2022 - 01.2025
- Subject Matter Expert (SME) for critical modules in Ford GDIA SCA-V Data ingestion and decode products, overseeing the architecture and implementation of high-priority data solutions for connected vehicle data.
- Led the TCU4G data ingestion team, designing and implementing data pipelines to ingest and decode connected vehicle data from diverse source systems into Google Cloud Platform (GCP) BigQuery, enhancing real-time analytics and operational decision-making.
- Spearheaded the Cloud Migration of SCA-V data products from on-prem Hadoop to Google Cloud Platform (GCP), driving a significant increase in system scalability, security, and cost efficiency.
- Worked closely with business partners to translate product vision and requirements into a well-defined backlog of user stories, ensuring clear communication and alignment for the development team.
- Managed and refined the product backlog, prioritizing features and tasks based on business objectives, enabling the team to consistently deliver impactful solutions on schedule.
- Led data classification and segregation efforts based on risk categories, implementing access controls and roles to ensure secure and compliant handling of sensitive data.
- Ensured strict adherence to data security standards and regulatory compliance with frameworks such as GDPR, CCPA, and others, protecting both customer and company data.
- Spearheaded the upskilling of the team in GCP, driving POCs for process improvements that led to better cloud efficiency and cost optimization, contributing to a X% cost reduction (if available).
- Ensured timely issue resolution for customer-facing data concerns, guaranteeing prompt availability of mission-critical data to maintain operational continuity.
- Ideated and launched the LLM Chatbot POC for TCU4G customer queries, leveraging Generative AI (Gen AI) and Large Language Models (LLMs) to deliver an innovative, self-service support solution that reduced response times and increased customer satisfaction.
- Introduced and successfully implemented process improvements that streamlined workflows, reduced bottlenecks, and improved data processing efficiency by X% (if available).
- Facilitated and led cross-team meetings with both business and technical stakeholders, ensuring alignment and successful project execution across teams and departments.
Product Owner
Ford Motor Private Limited
01.2018 - 04.2022
- Designed and built scalable data decoding pipelines, handling high volumes of connected vehicle data from multiple source systems, ensuring efficient data ingestion, decoding, and transformation for analytical and operational purposes.
- Led an international assignment from October 2018 to October 2019, successfully forming and managing a global data decoding team across Dearborn and Chennai, ensuring efficient collaboration and timely delivery of critical data solutions.
- Ensured seamless data transformation and decoding processes by implementing robust parsing and decoding strategies, improving the accuracy and quality of decoded data for further analysis.
- Analyzed source system data models, identifying key entities and attributes for data extraction and transformation, ensuring alignment with project requirements and improving data workflow efficiency.
- Ensured the quality of decoded data by developing test scenarios, conducting User Acceptance Testing (UATs), and ensuring data integrity through comprehensive quality assurance processes.
- Effectively led and managed a global team (across Dearborn and Chennai), facilitating team-wide meetings, assigning tasks, managing workloads, and fostering cross-team collaboration to meet project deadlines and objectives.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
Software Analyst
Ford Motor Private Limited
11.2011 - 12.2017
- Provided technical support for the VISTA application, a critical order-to-delivery system, offering 24/7 support to end users and ensuring seamless order processing and vehicle delivery through effective issue resolution in the VOPS suite of applications.
- Acted as a liaison between business stakeholders and technical teams to understand requirements, raise necessary incident tickets and problem requests, and drive the resolution of issues impacting business operations.
- Successfully handled enhancements to the VISTA application, collaborating with cross-functional teams to implement new features and improve system functionality to meet evolving business needs and customer expectations.
- Managed production down situations under tight SLA deadlines, ensuring rapid issue resolution to maintain system availability and business continuity.
- Conducted thorough root cause analysis to diagnose and resolve recurring issues, leading to long-term improvements in system stability and performance.
- Continuously monitored production servers and scheduled jobs, proactively identifying potential risks and taking immediate action to ensure system health and prevent service disruptions.
- Oversaw incident and problem ticket management, ensuring issues were tracked, prioritized, and resolved promptly, enhancing system uptime and user satisfaction.
Senior Software Engineer
Wipro Technologies
Bengaluru
03.2008 - 11.2011
- Provided extensive support for application issues faced by users, diagnosing and resolving issues to ensure smooth and uninterrupted usage of business-critical applications.
- Contributed to enhancements by actively participating in requirement analysis, preparing technical specifications, and conducting impact analysis, ensuring new features aligned with business objectives and technical requirements.
- Led efforts in unit testing and system testing, ensuring quality deliverables and identifying issues early in the development lifecycle to meet business and technical expectations.
- Developed and optimized SQL queries for efficient data manipulation and reporting, improving database interactions and overall system performance.
- Modified and tuned SQL procedures to improve database performance, reducing query execution time and optimizing system efficiency.
- Created and maintained Unix shell scripts for automating routine tasks and improving operational workflows, reducing manual intervention and ensuring process consistency.
- Held primary responsibility during month-end, ensuring timely delivery of all key deliverables and adhering to SLA requirements, ensuring operational continuity and meeting deadlines without exceptions.
Education
Bachelor of Engineering - Electronics And Instrumentation Engineering
Shri Angalamman College of Engineering And Technol
06.2003 - 07.2007
Skills
Hadoop Hive
PySpark
SQL
Data Governance
Connected vehicles decoding
Project Management
Rally
Data Quality Management
Agile methodologies
Business Acumen
GCP Services - Data ingestion
Jira
Product Management
Certification
Certified Scrum Master, Scrum Alliance, 2021
Awards
- Received Top achiever award - a recognition given to the top 1% workforce in the entire department (2021 PA)
- GCP Hackathon 2022 Winner - Audience favorite
- Business Enabler - Ford Motor Private Ltd
- Received 3 'Asia Pacific Awards' - Highest Recognition Award in Region
- Feather in my Cap - Wipro Technologies
Timeline
Product Manager
Ford Motor Private Limited
05.2022 - 01.2025
Product Owner
Ford Motor Private Limited
01.2018 - 04.2022
Software Analyst
Ford Motor Private Limited
11.2011 - 12.2017
Senior Software Engineer
Wipro Technologies
03.2008 - 11.2011
Bachelor of Engineering - Electronics And Instrumentation Engineering
Shri Angalamman College of Engineering And Technol
06.2003 - 07.2007
Certified Scrum Master, Scrum Alliance, 2021
ITIL Foundation Certificate, Exin, 2017
Oracle Database SQL Expert, Oracle, 2009
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