Dhivya Deivasigamani
IBM MQ/IIB Admin
Chennai
Summary
I am associated with Tata Consultancy Services for the last 3 years. I’m having 3.5+ years of experience on IBM Integration Bus (IIB/ACE). My current role is System Administrator in Tata Consultancy Services. Started the services as Assistance System Engineer – Trainee and leading the services for last 2 years. Handled from due diligence state to steady state and off-shored the services completely. Reviewing the deliverables and delivering the project in time. Prioritize issues raised and resolved it accordingly. Coordinate escalation and resolution of major services issues. Worked on IIB V10 upgrades and provided support for migration from IIB V10 to ACE V12. Experience in Configuring, Administration and Maintenance of IBM WebSphere Message Broker IIB V10 and App Connect Enterprise ACE V12. Worked on Message flow deployments, creating the configuration files and investigating the issues reported on IIB. Knowledge on creating, configuring the broker, configuration manager and deploying the message flows. Troubleshooting and Managing IBM WebSphere MQ queues, channels, listeners and dead letter queues. Created Technical/Functional documents for smooth functioning of day-to-day activities. Rising PMR to IBM on different critical issues Effective and excellent communication, Analytic, Inter-Personal Skills & Quick learning Attitude.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
System Administrator
Tata Consultancy Services
Chennai
10.2021 - Current
- Company Overview: TCS Plaftorm Services team is responsible to provide end to end operational and Administration activities from IBM MQ/IIB, Kafka, Websphere Weblogic and MFT/IFT services.
- Supporting the CN Middleware Services as TCS SME for IIB(ACE) Environments.
- Currently upgrading the ACE V12.0.12.11 on Linux servers.
- Administration of MQ objects using MQSC, MQ control commands in both Linux and AIX environments.
- Investigating the issues reported by user by browsing all the message broker flows and logs.
- Deploying the message flows into Test and Production environment.
- Troubleshooting and Managing IBM WebSphere MQ queues, channels, listeners and dead letter queues.
- Working with IBM on high priority issues through IBM PMR cases.
- Independently solving P1/P2/P3/P4 Tickets raised for Production Issues.
- Worked in Disaster Recovery and providing maintenance support within the SLA.
- Performing Proactive work by giving Root cause Analysis for an issue through Problem Tickets. To prevent those type of issues in future.
- Experience in providing application support for Production, Staging, Testing and Development environments.
- Implementation of various changes as per the requirement from application team.
- MQ Administration like Queue creation, QM creation, Channel, IP whitelisting and monitoring all the objects.
- Proactively monitor the middleware and perform daily on call task (checking error logs, filesystem usage, memory and system logs) to maintain a healthy system.
- Highly motivated individual with proven ability to learn fast and work well under pressure.
- TCS Plaftorm Services team is responsible to provide end to end operational and Administration activities from IBM MQ/IIB, Kafka, Websphere Weblogic and MFT/IFT services.
Assistance System Engineer – Trainee
Tata Consultancy Services
Chennai
01.2019 - 10.2021
- Started the services as Assistance System Engineer – Trainee and leading the services for last 2 years.
- Handled from due diligence state to steady state and off-shored the services completely.
- Reviewing the deliverables and delivering the project in time.
- Prioritize issues raised and resolved it accordingly.
- Coordinate escalation and resolution of major services issues.
- Worked on IIB V10 upgrades and provided support for migration from IIB V10 to ACE V12.
- Experience in Configuring, Administration and Maintenance of IBM WebSphere Message Broker IIB V10 and App Connect Enterprise ACE V12.
- Worked on Message flow deployments, creating the configuration files and investigating the issues reported on IIB.
- Knowledge on creating, configuring the broker, configuration manager and deploying the message flows.
- Troubleshooting and Managing IBM WebSphere MQ queues, channels, listeners and dead letter queues.
- Created Technical/Functional documents for smooth functioning of day-to-day activities.
- Rising PMR to IBM on different critical issues.
- Effective and excellent communication, Analytic, Inter-Personal Skills & Quick learning Attitude.
Education
Bachelor of Engineering - Computer Science
Nandha Engineering College
Perundurai 01.2017 - 03.2021
Skills
System monitoring
Remote Access
Network troubleshooting
Software installation
Technical support
IT documentation
Personal Information
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Technology
Good Knowledge on WebSphere MQ and IIB10, ACE12., Unix, Websphere MQ, IBM Integration Bus, App Connect Enterprise, MQ explorer, MQ visual edit and Dynatrace.
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 3 staff members.
- Achieved DB2 Upgrade tasks.
Certification
AZ900
Timeline
AZ900
04-2025
System Administrator
Tata Consultancy Services
10.2021 - Current
Assistance System Engineer – Trainee
Tata Consultancy Services
01.2019 - 10.2021
Bachelor of Engineering - Computer Science
Nandha Engineering College
01.2017 - 03.2021
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