Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Diamond Jackson

Clarksville

Summary

Quality assurance professional with strong background in leading teams and ensuring high standards. Skilled in process optimization, problem-solving, and maintaining compliance with industry regulations. Known for fostering collaboration, adapting to changing needs, and consistently delivering results. Reliable and focused on continuous improvement and team success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Quality Team Lead

Hankook AtlasBX
02.2024 - Current
  • Led production line operations with hourly quality checks, product testing, and organization of palletizing for various battery types, ensuring smooth and efficient workflow
  • Collaborated closely with team members, supervisors, and engineers to meet production goals, while promoting safety in handling hazardous materials and lifting heavy batteries (30–50 lbs)
  • Utilized technical tools daily (thermometers, calipers, Medtronics), operated forklifts, and worked 12-hour shifts to maintain high standards in both product quality and team performance

Local Master

Hankook AtlasBX
08.2023 - 02.2024
  • Oversaw production line operations, ensuring all machines ran safely and efficiently while maintaining high-quality standards for battery output
  • Handled hazardous materials such as acid and lead, and enforced strict safety protocols across the line
  • Trained new employees and communicated directly with supervisors to meet daily production goals and maintain smooth workflow

Supervisor

Slim Chicken
03.2019 - 01.2021
  • Supervised daily operations including staff management, opening/closing procedures, prep charts, and product line checks to ensure smooth and efficient restaurant flow
  • Handled financial responsibilities such as nightly deposits, currency management, and schedule creation to support operational needs and profitability
  • Resolved customer complaints effectively while ensuring high-quality service and providing product knowledge to enhance the customer experience

Cashier

Burger King
02.2018 - 03.2019
  • Accurately took customer orders and processed various payment methods while ensuring a smooth transaction experience
  • Maintained cleanliness in the lobby and ensured availability of beverages and food to meet customer demand
  • Provided customers with product information and upheld high quality standards for all food and beverage items

Cashier

Wal-Mart Supercenter
06.2017 - 01.2018
  • Performed opening and closing procedures, including store cleaning and maintaining a tidy, organized work environment
  • Delivered excellent customer service by providing helpful product information and ensuring a positive shopping experience
  • Ensured food and merchandise met company quality standards before final sale

Cashier

Golden Corral
09.2017 - 01.2018
  • Performed opening and closing procedures while maintaining a clean and organized workstation
  • Delivered friendly, efficient customer service and resolved guest needs in a timely manner
  • Provided accurate product information to assist customers with food selections and enhance their dining experience

Education

High School Diploma -

American Academy of Pine Crest
Miami, FL
05-2018

Skills

  • Production Line Management
    Ensuring smooth and efficient operations while meeting daily production targets and maintaining quality
  • Safety & Hazardous Materials Handling
    Experienced in safely handling chemicals like acid and lead, following strict safety protocols to protect staff and products
  • Team Leadership & Training
    Leading, guiding, and training new employees to improve team performance and maintain high productivity

Certification

  • Forklift Operator Certification —Hankook AtlasBX, 2024
    (Valid until 2027, OSHA-compliant training)

Timeline

Quality Team Lead

Hankook AtlasBX
02.2024 - Current

Local Master

Hankook AtlasBX
08.2023 - 02.2024

Supervisor

Slim Chicken
03.2019 - 01.2021

Cashier

Burger King
02.2018 - 03.2019

Cashier

Golden Corral
09.2017 - 01.2018

Cashier

Wal-Mart Supercenter
06.2017 - 01.2018

High School Diploma -

American Academy of Pine Crest

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Diamond Jackson