Diamond Jackson
Clarksville
Summary
Quality assurance professional with strong background in leading teams and ensuring high standards. Skilled in process optimization, problem-solving, and maintaining compliance with industry regulations. Known for fostering collaboration, adapting to changing needs, and consistently delivering results. Reliable and focused on continuous improvement and team success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Team Lead
Hankook AtlasBX
02.2024 - Current
- Led production line operations with hourly quality checks, product testing, and organization of palletizing for various battery types, ensuring smooth and efficient workflow
- Collaborated closely with team members, supervisors, and engineers to meet production goals, while promoting safety in handling hazardous materials and lifting heavy batteries (30–50 lbs)
- Utilized technical tools daily (thermometers, calipers, Medtronics), operated forklifts, and worked 12-hour shifts to maintain high standards in both product quality and team performance
Local Master
Hankook AtlasBX
08.2023 - 02.2024
- Oversaw production line operations, ensuring all machines ran safely and efficiently while maintaining high-quality standards for battery output
- Handled hazardous materials such as acid and lead, and enforced strict safety protocols across the line
- Trained new employees and communicated directly with supervisors to meet daily production goals and maintain smooth workflow
Supervisor
Slim Chicken
03.2019 - 01.2021
- Supervised daily operations including staff management, opening/closing procedures, prep charts, and product line checks to ensure smooth and efficient restaurant flow
- Handled financial responsibilities such as nightly deposits, currency management, and schedule creation to support operational needs and profitability
- Resolved customer complaints effectively while ensuring high-quality service and providing product knowledge to enhance the customer experience
Cashier
Burger King
02.2018 - 03.2019
- Accurately took customer orders and processed various payment methods while ensuring a smooth transaction experience
- Maintained cleanliness in the lobby and ensured availability of beverages and food to meet customer demand
- Provided customers with product information and upheld high quality standards for all food and beverage items
Cashier
Wal-Mart Supercenter
06.2017 - 01.2018
- Performed opening and closing procedures, including store cleaning and maintaining a tidy, organized work environment
- Delivered excellent customer service by providing helpful product information and ensuring a positive shopping experience
- Ensured food and merchandise met company quality standards before final sale
Cashier
Golden Corral
09.2017 - 01.2018
- Performed opening and closing procedures while maintaining a clean and organized workstation
- Delivered friendly, efficient customer service and resolved guest needs in a timely manner
- Provided accurate product information to assist customers with food selections and enhance their dining experience
Education
High School Diploma -
American Academy of Pine Crest
Miami, FL05-2018
Skills
- Production Line Management
Ensuring smooth and efficient operations while meeting daily production targets and maintaining quality - Safety & Hazardous Materials Handling
Experienced in safely handling chemicals like acid and lead, following strict safety protocols to protect staff and products
- Team Leadership & Training
Leading, guiding, and training new employees to improve team performance and maintain high productivity
Certification
- Forklift Operator Certification —Hankook AtlasBX, 2024
(Valid until 2027, OSHA-compliant training)
Timeline
Quality Team Lead
Hankook AtlasBX
02.2024 - Current
Local Master
Hankook AtlasBX
08.2023 - 02.2024
Supervisor
Slim Chicken
03.2019 - 01.2021
Cashier
Burger King
02.2018 - 03.2019
Cashier
Golden Corral
09.2017 - 01.2018
Cashier
Wal-Mart Supercenter
06.2017 - 01.2018
High School Diploma -
American Academy of Pine Crest