Diana Martin
Jackson
Summary
Marketing professional with a Bachelor’s degree in Marketing and over seven years of experience in customer relations, business operations, and international logistics. Experienced in content creation, brand collaborations, photography, and social media marketing, with a passion for building authentic communities and creating engaging digital content. Combines analytical business expertise with creative storytelling to strengthen brand engagement and customer experience.
OPEN TO RELOCATE
Overview
1
1
Certification
9
9
years of professional experience
Work History
International Customer Service Representative
Westlake Pipe & Fittings
Brownsville, TN
06.2021 - Current
- Manage domestic and international customer accounts from order entry through delivery.
- Coordinate export logistics, customs documentation, and shipment tracking.
- Prepare commercial invoices, packing lists, bills of lading, and certificates of origin.
- Partner with production, warehouse, sales, and freight carriers to ensure on-time delivery.
- Process credits, returns, and order updates using SAP ERP and Microsoft Dynamics AX.
Relationship Banker
Simmons Bank
Brownsville, TN
01.2020 - 01.2021
- Built long-term relationships with personal and business customers by providing consultative financial solutions.
- Opened and managed consumer and business accounts while assisting clients with lending and financial services.
- Identified customer needs and recommended banking products and merchant services that enhanced client satisfaction and business growth.
Personal Banker
Simmons Bank
Brownsville, TN
01.2019 - 01.2020
- Managed daily branch operations, cash handling, and vault balancing while maintaining strict security standards.
- Assisted customers with account management, financial products, and banking services.
- Strengthened client relationships through proactive communication and personalized service.
- Maintained compliance with banking regulations and internal policies.
Teller
Simmons Bank
Brownsville, TN
01.2018 - 01.2019
- Processed high-volume financial transactions accurately while providing outstanding customer service.
- Resolved customer questions efficiently and maintained a positive banking experience.
- Trained new tellers on operational procedures and customer service standards.
Education
Bachelor of Science - Marketing
Southern New Hampshire University
Manchester, NH07.2026
Technical Certificate - Administrative Support Specialist
Tennessee College of Applied Technology – Covington
Covington, TN2021
Technical Certificate - General Office Assistant
Tennessee College of Applied Technology – Covington
Covington2021
Skills
- Social Media Marketing
- Content Creation
- Brand Partnerships
- Digital Marketing
- Video Editing
- Photography
- Customer Relations
- International Customer Service
- Account Management
- Logistics Coordination
- Supply Chain Operations
- Export Documentation
- SAP ERP
- Microsoft Dynamics AX
- CRM
- Microsoft Office Suite
Certification
- Microsoft Office Specialist (MOS): Word
- Microsoft Office Specialist (MOS): Excel
- Microsoft Office Specialist (MOS): PowerPoint
- Microsoft Office Specialist (MOS): Outlook
LANGUAGES
Spanish: Native/Fluent
English: Fluent
Marketing & Content Creation Experience
Content Creator & Brand Collaborator | 2021–Present
- Produce lifestyle, fitness, wellness, and book content across Instagram and TikTok.
- Partner with brands to develop sponsored social media campaigns.
- Plan, film, edit, and publish short-form video content.
Wedding Photographer | 2021–Present
- Photograph weddings and special events as part of a professional photography team.
- Collaborate with lead photographers and clients to capture high-quality images throughout the event.
Wedding Coordinator | 1 Year
- Coordinated wedding timelines and day-of logistics across two venues.
- Worked closely with couples, vendors, and venue staff to ensure seamless event execution.
Timeline
International Customer Service Representative
Westlake Pipe & Fittings
06.2021 - Current
Relationship Banker
Simmons Bank
01.2020 - 01.2021
Personal Banker
Simmons Bank
01.2019 - 01.2020
Teller
Simmons Bank
01.2018 - 01.2019
Bachelor of Science - Marketing
Southern New Hampshire University
Technical Certificate - Administrative Support Specialist
Tennessee College of Applied Technology – Covington
Technical Certificate - General Office Assistant
Tennessee College of Applied Technology – Covington