Diana Pena
Memphis
Summary
Bi-lingual Administrative Assistant seeking to grow with a company that will take advantage of my skills, knowledge and experience that will also help me expand in areas in the company.
Overview
10
10
years of professional experience
Work History
Sales Representative and Clerk
Home Furniture
Memphis
05.2021 - Current
- Developed and maintained relationships with customers to ensure repeat business.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Managed inventory levels by ordering sufficient stock for each account.
- Negotiated pricing contracts with customers to maximize profits.
- Developed key customer relationships to increase sales.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted customers to determine wants or needs.
- Computed purchases and received and processed cash or credit payment.
- Processed payments, refunds, and exchanges accurately and efficiently.
Leasing Agent Assistant
Corner park apartments
01.2017 - 05.2021
- Updated the property management software with changes in occupancy, rent payments and other tenant information.
- Prepared monthly reports on vacancy rates, rental income, and other data related to leasing activity.
- Ensured that all leases were signed properly according to company policies and procedures.
- Conducted market surveys to determine competitive rates for leasing units.
- Processed applications for prospective tenants by verifying references and conducting background checks.
- Responded promptly to tenant requests regarding maintenance issues or other concerns.
- Maintained accurate records of all rental agreements and lease renewals.
- Assisted Leasing Agents in responding to tenant inquiries and complaints.
- Provided administrative support such as filing documents, preparing letters, and scheduling appointments for Leasing Agents.
- Coordinated move-in and move-out activities with tenants including inspections of units before occupancy or after vacating.
- Performed regular walkthroughs of vacant units to ensure they are ready for showings.
- Conducted background checks on applicants.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
Onsite Recruiter/ Receptionist
Wise Staffing
Memphis
08.2016 - 01.2017
- Answer the phones, Help with applications, File any documents, Fax Verifications, Backgrounds, E-Verify, Drug Screen, Add employees to the orders, Screen all applicants.
Education
Kirby High
Skills
- Bi-lingual- Spanish
- Typing/Faxing
- Microsoft Software
- Answer the phones
- Customer service
Timeline
Sales Representative and Clerk
Home Furniture
05.2021 - Current
Leasing Agent Assistant
Corner park apartments
01.2017 - 05.2021
Onsite Recruiter/ Receptionist
Wise Staffing
08.2016 - 01.2017
Kirby High