Dianne Ratley
Shelbyville
Summary
- Reliable and self- motivated individual committed to getting the job done quickly, efficiently and safely as possible. Ability to establish priorities and meet challenges head-on. Willing to learn and build upon my computer experiences. Open to work any shift.
Overview
31
31
years of professional experience
Work History
Customer Service/Sales Associate
Jasper’s of Lynchburg
Lynchburg
06.2025 - Current
- Provided exceptional customer service to enhance shopping experiences.
- Assisted customers in selecting products that met their needs.
- Maintained product displays to ensure a visually appealing store layout.
- Processed sales transactions accurately using point-of-sale systems.
- Handled inventory management and restocked shelves as needed
- Trained new team members in cash register operation, stock procedures, and customer services
- Received and displayed product shipments on store retail shelves upon delivery.
Store Manager -Volunteer Position
Upscale Indoor Yard Sale Retail Store /New Destiny
Shelbyville
06.2020 - 01.2022
- Managed daily store operations to ensure smooth functionality and customer satisfaction
- Organized inventory and merchandising displays to enhance customer experience.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Developed engaging content strategies for diverse social media platforms.
- Managed the daily operations of all assigned social media accounts.
- Monitored customer comments on various social media channels and responded in a timely manner.
- Assisted in developing strategies for increasing followership and engagement rates
Level II Operator
General Mills
12.2000 - 10.2017
- Responsible for achieving production requirements.
- Followed Health and Safety Guidelines
- Entered data in a timely and accurate manner as part of the safety and quality checks
- Participated in the Autonomous Maintenance Program on the Jingle Aaguard and Jingle Freezer AM teams
- Trained new and existing employees on new skills
Machine Operator
Warner's Cutting Center
08.1994 - 07.2000
- Recognized and reported defective material and equipment
- Used cutting equipment to carry out job duties
- Recorded number of units handled and moved using daily production tickets
Answering Service Representative
Hearthstone Group
01.1998 - 12.1998
- Effectively managed a high volume of inbound after hour customer calls for numerous local business offices.
- Handled customer situations calmly and courteously
- Acted professionally and patiently when addressing negative customer situations.
Education
ASSOCIATE OF APPLIED SCIENCE - Business Administration Sales/Marketing
PHILLIPS JUNIOR COLLEGE
HUNTSVILLE, ALSkills
- Organized
- Team Player
- Good multitasker
- Detail-Oriented
- Flexible
- Point-of-sale operation
- Customer service
- Inventory management
- Social media engagement
- Exceptional customer service
- Goal oriented
- Friendly and outgoing
- Cash register operation
- Shipment processing
- Customer engagement
- Problem-solving skills
Timeline
Customer Service/Sales Associate
Jasper’s of Lynchburg
06.2025 - Current
Store Manager -Volunteer Position
Upscale Indoor Yard Sale Retail Store /New Destiny
06.2020 - 01.2022
Level II Operator
General Mills
12.2000 - 10.2017
Answering Service Representative
Hearthstone Group
01.1998 - 12.1998
Machine Operator
Warner's Cutting Center
08.1994 - 07.2000
ASSOCIATE OF APPLIED SCIENCE - Business Administration Sales/Marketing
PHILLIPS JUNIOR COLLEGE