Di’Avion C. Jackson
Alcoa
Summary
With strong interpersonal and leadership skills, excels at observing and understanding the needs of others. Exceptional communication skills, both verbal and written, enable effective information conveyance and relationship building. Possesses working knowledge of Outlook, Windows, MS Word, and PowerPoint, enabling efficient navigation of various software platforms. Trained in CPR, First Aid, and OSHA regulations to ensure a safe and secure environment for all.
Overview
8
8
years of professional experience
Work History
Sales Associate
Bath and Body Works, Limited Brands
04.2021 - Current
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Patient Service Representative
Covenant HealthCare
02.2024 - 12.2024
- Answered incoming calls, scheduled appointments and filed medical records.
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used Software to schedule appointments.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Built and maintained positive working relationships with patients and staff.
- Managed patient registration process, confirming data accuracy and completeness.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
Customer Service Representative
Accenture
08.2022 - 05.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Caregiver
Private Duty
01.2020 - 05.2023
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands, and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Donor Screener
ADMA Biocenters
02.2021 - 08.2022
- Streamlined check-in process by utilizing digital tools and software for accurate recordkeeping.
- Implemented new door screening procedures as needed, adapting quickly to changes in protocols or regulations.
- Continuously updated knowledge on safety protocols to ensure best practices were followed at all times.
- Documented all in-process and out-of-process assembly activities.
Insurance Claims
BCForward
07.2020 - 02.2021
- Improved accuracy in billing procedures by thoroughly reviewing insurance claims and resolving discrepancies before submission.
- Improved patient billing accuracy by meticulously reviewing and analyzing insurance claims and payment data.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Created detailed incident reports to be used in identifying patterns, preventing future occurrences, or supporting insurance claims when necessary.
Caregiver
Addus
05.2020 - 09.2020
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with patient transfer and ambulation.
- Kept accurate records of patients' care, condition, and progress.
- Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
Host
Texas Roadhouse
01.2017 - 01.2018
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
Education
General College coursework
Pellissippi State Technical Community College
Friendsville, TN2019
Global Internship-Certificate -
Arconic Foundation
Maryville, TN03.2020
CNA Certification - undefined
Fairpark Healthcare
Maryville, TN03.2020
HS Diploma - undefined
Alcoa High School
Alcoa, TN05.2018
Skills
- Healthcare Administration
- Patient Coordination for Outpatient Services
- Managed Supply Distribution
- Coordinated Shipment Processing
- Nursing Aid Experience
- Supportive Assistance
- Nutritional Meal Prep
- Timely Medication Management
- Blood Pressure Monitoring
- Customer Engagement
- Medical Claims Review
- Diverse Collaboration Skills
- General Inquiry Assistance
- Research Proficiency
- Customer service
- Problem-solving skills
- Multi-tasking strength
- Outgoing personality
- Cash handling
- Conflict resolution
- Store opening and closing
Timeline
Patient Service Representative
Covenant HealthCare
02.2024 - 12.2024
Customer Service Representative
Accenture
08.2022 - 05.2023
Sales Associate
Bath and Body Works, Limited Brands
04.2021 - Current
Donor Screener
ADMA Biocenters
02.2021 - 08.2022
Insurance Claims
BCForward
07.2020 - 02.2021
Caregiver
Addus
05.2020 - 09.2020
Caregiver
Private Duty
01.2020 - 05.2023
Host
Texas Roadhouse
01.2017 - 01.2018
CNA Certification - undefined
Fairpark Healthcare
HS Diploma - undefined
Alcoa High School
General College coursework
Pellissippi State Technical Community College
Global Internship-Certificate -
Arconic Foundation
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