Diego Guzman
Lenoir City
Summary
Detail-oriented CNC Programmer and Manufacturing Specialist with 2+ years of experience in production and assembly environments. Skilled in CNC programming, upholstery cutting, and quilting automation, with a proven track record of reducing cycle times and improving efficiency. Strong background in process optimization, team training, and quality control. Brings additional strengths in customer service, problem-solving, and cross-functional collaboration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CNC Programmer / Assembly Line Worker / Upholstery Programmer
Hydrasports Custom Boats, LLC
Vonore, TN
01.2022 - Current
- Develop and implement CNC programs for milling machines, improving machining accuracy and efficiency
- Reduce cycle times by 15% through optimized tool paths and cutting strategies
- Generate complex toolpaths using Mastercam for intricate part geometries
- Interpret blueprints, CAD models, and technical drawings to ensure precise production
- Program and operate Bullmer cutting machines and Richpeace quilting systems for custom upholstery
- Design and optimize patterns using AutoCAD, Creative, and Gemini software
- Perform quality inspections and troubleshoot defects, implementing corrective actions
- Train new employees on production processes and safety procedures
- Collaborate with engineering and maintenance teams to improve workflow and equipment performance
- Contribute to continuous improvement initiatives that reduce waste and increase productivity
Culinary Specialist
Calhoun’s
Knoxville, TN
08.2021 - 02.2022
- Prepared high-quality dishes in a fast-paced kitchen environment
- Maintained strict food safety and sanitation standards
- Managed multiple stations during peak hours while maintaining consistency
Termite Technician
Cook’s Pest Control
Knoxville, TN
07.2020 - 07.2021
- Achieved a perfect 100 NPS score for 9 consecutive months across 200+ surveys
- Performed Sentricon and structural pest control installations
- Educated customers on prevention methods and long-term pest solutions
- Quickly advanced to independent route assignment within 2 months
Customer Service Representative (Dispatch)
ADT
Knoxville, TN
06.2019 - 10.2020
- Handled high-volume emergency dispatch calls (police, fire, medical)
- Reduced customer complaints by 20% through effective communication
- Maintained average response times under 3 minutes
- Assisted in training new hires
Lawn Care Specialist
Moments Notice
01.2017 - 01.2019
Culinary Specialist
LongHorn Steakhouse
01.2016 - 01.2019
Insurance Agent / CSR
Answer Financial
01.2014 - 01.2016
Team Lead
Publix
01.2012 - 01.2014
Education
CNC Machinest, Programmer
QTE Manufacturing Solutions
Knoxville, TN01-2023
High School Diploma -
Lenoir City High School
Skills
- CNC Programming (Milling, Toolpath Optimization)
- CAM Software (Mastercam)
- AutoCAD, Creative Software, Gemini Software
- Upholstery Cutting & Quilting Programming
- Blueprint & CAD Interpretation
- Process Improvement & Lean Practices
- Quality Control & Inspection
- Assembly Line Operations
- Preventive Maintenance Support
- Team Training & Leadership
- Hand & Power Tools
- Customer Service & Communication
Certification
- CAM Certification
- Forklift Certification
- First Aid Certification
- ServSafe (Active)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
CNC Programmer / Assembly Line Worker / Upholstery Programmer
Hydrasports Custom Boats, LLC
01.2022 - Current
Culinary Specialist
Calhoun’s
08.2021 - 02.2022
Termite Technician
Cook’s Pest Control
07.2020 - 07.2021
Customer Service Representative (Dispatch)
ADT
06.2019 - 10.2020
Lawn Care Specialist
Moments Notice
01.2017 - 01.2019
Culinary Specialist
LongHorn Steakhouse
01.2016 - 01.2019
Insurance Agent / CSR
Answer Financial
01.2014 - 01.2016
Team Lead
Publix
01.2012 - 01.2014
CNC Machinest, Programmer
QTE Manufacturing Solutions
High School Diploma -
Lenoir City High School