Dijon'ee Nae Kelly
Knoxville
Summary
Professional sales specialist with strong background in customer service and client relations. Adept at identifying customer needs, closing sales, and ensuring client satisfaction. Known for effective team collaboration and flexibility in dynamic environments.
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Ray's Place (Chicago Style Food)
Jonesboro, GA
01.2024 - 05.2026
- Supervised daily operations to ensure efficient service and optimal customer satisfaction.
- Trained and mentored staff to enhance team performance and maintain high food quality standards.
- Implemented inventory management strategies to reduce waste and improve cost efficiency.
- Developed staff schedules, ensuring adequate coverage during peak hours for consistent service delivery.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Rental Sales Agent
Dollar Thrifty Car Rental
Atlanta, Ga
05.2022 - 01.2026
- ARPD 18% out of 22% GOAL
- Top Lead - over Night Team Lead
- Provided exceptional customer service.
- Communicated added upgrades, contracts, rental policies.
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Collaborated with team members to improve sales strategies and meet monthly targets.
- Process transactions of vehicle rental, upsells, insurance coverages, processing credit card payments.
- Training of new agents being sure all policies and procedures are understood.
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
Rental Sales Agent
Sixt Rental Car
Atlanta, Ga
12.2020 - 04.2022
- ARPD 16% out of 22% GOAL
- Provided exceptional customer service.
- Communicated Added upgrades, contracts, rental policies
- Process transactions of vehicle rental, upsells, insurance coverages, processing credit card payments.
- Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
- Increased customer satisfaction by providing excellent service and addressing client needs promptly.
- Maintained a high level of professionalism, ensuring positive experiences for clients during interactions.
- Established strong rapport with clients, leading to repeat business and referral opportunities.
Rental Sales Agent
Dollar Thrifty Car Rental
Atlanta, Ga
03.2016 - 12.2020
- ARPD 16% out of 22% GOAL
- Provided exceptional customer service.
- Communicated Added upgrades, contracts, rental policies
- Provide exceptional customer service at a high volume and fast-paced environment.
- Maintained daily, weekly, and monthly sales quotas and completed numerous administrative duties.
- Followed up on customer service satisfaction and resolved complaints and provided efficient resolutions.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Kept detailed records of all transactions, facilitating efficient audits when necessary.
- Managed reservations efficiently, reducing wait times for customers upon arrival at the location.
- Handled customer complaints professionally, resolving issues swiftly to maintain satisfaction levels.
Education
Associate degree - Business Administration
University of Phoenix
Tempe, AZ01-2027
Skills
- Team Leadership
- Reliability and punctuality
- Active listening
- Customer service
- Staff Training
- Problem resolver
- Inventory Control
- Scheduling
- Food and Safety & Sanitation
- Shift Management
- Decision-making
- Shift Management
- Cash Handling
- Time Management
- Performance Improvement
Certification
I'm currently pursuing my ServSafe Manager Certification.
Timeline
Assistant Manager
Ray's Place (Chicago Style Food)
01.2024 - 05.2026
Rental Sales Agent
Dollar Thrifty Car Rental
05.2022 - 01.2026
Rental Sales Agent
Sixt Rental Car
12.2020 - 04.2022
Rental Sales Agent
Dollar Thrifty Car Rental
03.2016 - 12.2020
Associate degree - Business Administration
University of Phoenix