Dileep Kumar

• Works with supervisor on Service Definition Management projects and supporting team for L2 troubleshooting
• Critical Outages and inclement weather condition management.
• Tools knowledge under current project-Netcool, Matrix-4/5, Needs, Vx Field, Ghem, Unix, Hint
• Good understanding on MS office and Power BI reporting tools
• E911 PSAP customer Service management and vendor coordination
• Nokia Tools knowledge- RM online, Hint, Charging and other management tools
• Work with the other SEMs to ensure best practice is delivered and CSI is standard practice to drive improvements
• L2 level Faults troubleshooting for GTD-5, DCO, EWSD, DMS100/10
• Weekly and Monthly performance reports, monthly Team meetings, team performance quality analysis report
• Coordination with site tech and Tier-3 Teams for fault resolutions
• Proactively seek improvements to ensure the SEM service provided is of the highest standard
• Manages medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Nokia
• Ability to establish a network of contacts within relevant areas the organization
• Excellent communication (written and oral) and interpersonal skills
• Ability to effectively plan long term activities, Encourages knowledge sharing, Able to effectively assess operational inefficiencies
• Competent at social oral and written communication
• Supervising Staff and Assigned tasks to individuals and departments
• Managing Processes and Ensure effective management both in terms of business objectives and the personal and professional development of direct reports
• Conflict Management and Handling Complaints
• Leads and directs the workforce in problem identification, problem-solving and implementing continuous improvement measures for Staff Motivation

• Worked as a Team Lead for Mobile Core Network Monitoring Team, Domain- CS, PS Core for 2G,3G, IMS, VAS and IP Core
• Monitoring tools knowledge-Netcool, Net scout, InfoVista, MSIS, CACTI, ENIQ, ITNM, MRTG, Splunk Etc, Ticketing Tool ITSM, taking care of tools testing with Vendors
• Effective communicator with leaders and team members - Change Management, Incident Management, Problem Management, Access Management, Risk Management, Network Optimization, and Event Management
• Service Management SME, briefed the team on project and program statuses and results, planned and dispensed detailed Administrative and verbal reports on equipment and personnel readiness rates
• Provided additional training to members of my team
• Create an inspiring team environment with an open communication culture, Set clear team goals, Delegate tasks and set deadlines, Oversee day-to-day operation, Monitor team performance and report on metrics, Motivate team members, Discover training needs and provide coaching, Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Suggest and organize team-building activities

• Worked on SIEMENS EWSD & Alcatel S12
• Work involves daily routine health check-up of the 42 SIEMENS MSC & 182 Alcatel S12 MSC daily preventive maintenance activity, traffic analysis, day to day connectivity issues, database creation for trunks cell, signaling, Routing, Also doing the analysis to resolve any type of problem-related with routing, hardware, database, signaling problems, Directly responsible for Configuration management
• Creating and maintaining the Local Number Portability database as per customer requests
• Completing customer requests ensuring timely resolution and customer delight within SLA
• Administration of trunk group data and configuration of signaling and traffic routes for connectivity with a different type of PSTN / NLDO /ILDO/ Private Operators
• SCCP database creation and GT routing, (Call flows and communication protocols like SIP, H.323, SCCP, and ISDN)
• Corporate subscriber Data management including subscriber creation, deletion & modification, Switch Change Request handling, Configuration and Management of new codes with the carrier, operators
• Testing and Administration of Poi’s, dealing with SS7 (ISUP) Signalling
• MNP DB loading in Siemens nodes
• Coordinating with Siemens & Alcatel Core Team for Commissioning of new NEs and regarding any Network issues
• Switch operation and Maintenance of SIEMENS EWSD & Alcatel S12, Detailed knowledge of SS7 Signalling and ISUP

• SIEMENS EWSD & HUAWEI NGN
• Work involves daily routine health check-up of the SIEMENS MSC & HUAWEI, traffic analysis, day to day connectivity issues, database creation for trunks cell, signaling, Routing
• Administration of trunk group data and configuration of signaling and traffic routes for connectivity with a different type of PSTN / NLDO /ILDO/ Private Operators
• Code opening for new number series allotted through TRAI and routing
• Coordinating with BSNL Level-1 & L-2 exchanges & other PLMN, NLD, ILD operators for POI augmentation
• Performing the switching AT including verification of CDRs with RA and Billing
• Resolving customer complaints through Oracle Application (CRM) on behalf of the network team
• Testing and Administration of Poi’s, dealing with SS7 (ISUP) Signalling
• Coordinating with Siemens & Huawei Core Team for Commissioning of new NEs and regarding any Network issues
• Switch operation and Maintenance of SIEMENS EWSD & HUAWEI NGN

• Handling all types of complaints Like No Outgoing, No incoming (NLD&ISD), and VAS CRBT on NGN (Huawei) & EWSD Switches
• (Call flows and communication protocols like SIP, H.323, SCCP, and ISDN)
• To configure DLU/DLC cards and to handle escalated cases
• Provisioning of ISDN, Line Hunting Services, and video calls by ISDN lines
• Accustomed to best practices of Fault finding techniques
• Activation / Deactivation of VAS feature (Call Transfer, Call Waiting, Line Hunting, Voice mail, E-Fax, Conference, and STD/ISD, etc)
• Coordinating with Siemens & Huawei Core Team for Commissioning of new NEs and regarding any Network issues
• Switch operation and Maintenance of SIEMENS EWSD & HUAWEI NGN

GPA: 1st Division