Dimitria Pettis
Memphis
Summary
Detail-oriented professional with expertise in guest relations and customer service management. Proven conflict resolution skills and a track record of enhancing team performance. Experience spans multiple fields, including pharmaceuticals and nursing assistance, demonstrating versatility and adaptability.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Assistant Guest Services Manager
The Fresh Market
Memphis
10.2025 - Current
- Coordinated daily guest service operations and staff scheduling to ensure smooth service delivery.
- Facilitated team members in addressing customer inquiries and resolving concerns effectively.
- Developed training materials and guided new staff on customer service protocols to enhance team readiness.
- Processed customer transactions using cash register and payment systems.
- Handled cash, credit, and digital payments accurately during transactions.
Forklift Operator
Walmart Distribution
Memphis
07.2024 - 09.2025
- Operated forklifts to transport products safely, ensuring timely movement within distribution center.
- Moved freight, stock, and other materials between storage, production areas, and loading docks to optimize workflow.
- Loaded and unloaded merchandise from trucks, facilitating efficient storage and retrieval processes.
- Assisted in inventory management by organizing stock efficiently.
Pharmacy Technician
CVS
Memphis
12.2023 - 06.2024
- Processed prescriptions accurately to meet diverse customer needs.
- Collaborated with pharmacists to prepare medications and manage prescriptions.
- Assisted customers with medication inquiries, providing essential guidance for safe usage.
- Utilized pharmacy software to document patient information and prescription details.
- Maintained inventory levels to ensure medication availability and compliance with regulations.
Pharmacy Technician
Walgreens
Memphis
01.2022 - 11.2023
- Collaborated with pharmacists to prepare medications and manage prescriptions.
- Processed diverse customer prescriptions with accuracy, enhancing patient satisfaction.
- Assisted customers with medication inquiries, providing tailored guidance for safe usage.
- Maintained optimal inventory levels to ensure medication availability and regulatory compliance.
- Utilized pharmacy software to document patient information and prescription details.
Customer Service Representative
Startek
Memphis
10.2020 - 01.2022
- Assisted customers with inquiries and issues via phone and online chat, ensuring timely resolution and customer satisfaction.
- Resolved product returns and exchanges according to company guidelines.
- Educated customers on service features and benefits during interactions to enhance product understanding and usage.
- Collaborated with team members to enhance customer service procedures.
- Provided feedback to management for improving customer experience strategies, contributing to enhanced service quality.
Home Health Aide
Public Partnerships
Memphis
10.2017 - 11.2020
- Monitored and documented clients' health metrics to identify changes and ensure timely interventions.
- Implemented care plans tailored to individual client requirements.
- Supported clients in daily living activities and personal care to enhance comfort and dignity.
- Ensured clean and safe environments to promote client health and well-being.
- Communicated effectively with families to update on client well-being.
Education
High School Diploma -
Memphis Health Careers Academy
Memphis, TN05-2015
Skills
- Hospitality management
- Guest relations
- Customer service management
- Quality assurance
- Inventory management
- Problem solving
- Conflict resolution
- Attention to detail
Certification
CPR Certified
Timeline
Assistant Guest Services Manager
The Fresh Market
10.2025 - Current
Forklift Operator
Walmart Distribution
07.2024 - 09.2025
Pharmacy Technician
CVS
12.2023 - 06.2024
Pharmacy Technician
Walgreens
01.2022 - 11.2023
Customer Service Representative
Startek
10.2020 - 01.2022
Home Health Aide
Public Partnerships
10.2017 - 11.2020
High School Diploma -
Memphis Health Careers Academy