DINESH R
Sr. Co-Ordinator PMO
Coimbatore
Summary
To associate with an organization that provides me an opportunity to expose my skills, improve knowledge with the latest trends and be a part of the team that works dynamically towards growth of the organization.
13+ Years of experience in IT sector.
2 Years of BPS (U.S Healthcare Medical billing review) experience
3 Years of IT experience (Health care products and user application) in Web Application and Mobile device testing
8+ Years of Project Management Office (PMO) experience for different regions like INDIA, U.S, and Europe region.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Sr. Co-Ordinator - PMO
Tech Mahindra
04.2022 - Current
- Involving in IT project End to End billing, revenue generation, customer relationship support activities
- Preparation of customer MSA and SOW documents and support to PM’s for the resourcing panel
- Deal signing process support and profit / cost management
- Resource management, Timesheet approval tracking for T&M projects, milestone validation for FP projects
Budget calculations, PO follow up with customer, PO registration in TechM application, PO fund tracking - Monthly revenue generation based on the forecasting shared to finance team
- Monthly invoice generation in SAP application and submission in client portal
- Payment follow up with customer and mapping the payment against submitted invoice
- AR, unbilled, unapplied collections tracking and management
- Credit note and OA management
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Educated customers about billing, payment processing and support policies and procedures.
- PMO-Project Administration specialized in Account Level Cost management, Revenue management, O2C activities etc.
Sr. Executive - PMO
Cognizant Technologies Solutions
01.2016 - 01.2022
- In Project Management Office, supported different third party projects of cognizant company from different countries
- Creating and maintaining project documentation with best practices, track metrics, monthly billing (Time and Material & Fixed bid)
- Reporting project progress to PM's, stakeholders and client as well which helps to prioritize project activities, and ensure all projects support the overall business objectives of the enterprise
- Involved in IT project activities like Monthly Billings - C2C, Project creation and contract sign, supporting to PM for all the project related activities
- Planning, Forecasting & Budgeting of financial data for the Retail portfolio across Europe, U.S Regions.
- Managing billing resources and their costs in project.
- Scheduling interview with new candidates as per the client requirement
- Handling payment receivables and payment follow up with customer as per the payment terms
Senior Programmer Analyst - Testing
Cognizant Technology Solutions
01.2013 - 01.2016
- Worked on North Carolina US health care company member portal Manual testing and Mobile app testing
- Scope of testing involves testing of the new changes proposed in addition to ensure all other existing functionalities and features not getting impacted
- Involved in all phases of testing life cycle in Facets, PMHS (Legacy) Member enrollment and Claims benefit validation. Also performed a mobile application testing
Senior Process Executive - BPS
Cognizant Technology solutions
01.2011 - 01.2013
- Medical/Pharmacy Bill Review (Claim Adjudication), US Healthcare Workers Compensation Division
- Worked on Pharmacy billing review in in BR4 Application
- Specialized in Compound drug billing review and worked on error fixing
Education
BCA - Computer Applications Development
Sri Nehru Maha Vidhyalaya College of Arts & Science
Coimbatore, India 01.2008 - 2011.01
HSC - Commerce And Accountancy
City Corp Hr. Sec. School
Coimbatore, India 06.2006 - 01.2008
SSLC -
City Corp Hr. Sec. School
Coimbatore, India 01.2005 - 01.2006
Skills
Project Coordination
Operational Efficiency Management
Budget Management
Contract management
Risk management
Customer service management
Project coordination
Project Support
Customer service
Team leadership
Budget planning
Resource allocation
Problem-solving
Multitasking and organization
MS office
Dance, Reading books
I have performed on many occasions, such as client visits and organization celebrations. Western and Freestyle dance styles intrigue me greatly. My interest lies in reading historical books and writing stories
Timeline
Sr. Co-Ordinator - PMO
Tech Mahindra
04.2022 - Current
Sr. Executive - PMO
Cognizant Technologies Solutions
01.2016 - 01.2022
Senior Programmer Analyst - Testing
Cognizant Technology Solutions
01.2013 - 01.2016
Senior Process Executive - BPS
Cognizant Technology solutions
01.2011 - 01.2013
BCA - Computer Applications Development
Sri Nehru Maha Vidhyalaya College of Arts & Science
01.2008 - 2011.01
HSC - Commerce And Accountancy
City Corp Hr. Sec. School
06.2006 - 01.2008
SSLC -
City Corp Hr. Sec. School
01.2005 - 01.2006
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