Dinesh Kumar U
IT Support Engineer
Chennai
Summary
A highly skilled and dedicated Technical Support Engineer with 1 + years of experience in providing exceptional technical assistance and support to end-users. Proficient in troubleshooting hardware, software, and networkrelated issues, as well as offering efficient solutions to ensure smooth operations. Strong knowledge of operating systems, applications, and customer support best practices, with a proven ability to resolve technical problems quickly and effectively.
Overview
1
1
year of professional experience
Work History
IT Support Engineer
Proconnect Integrated Logistics,
10.2024 - Current
- Managed and supported Microsoft O365 environments and Active Directory.
- Outlook Configuration ,ensuring seamless user authentication, access control, and system integration.
- Analysis the syslog for all the firewalls using Gray log tool.
- Monitoring the firewalls capacity and bandwidth in op manager and firewall backup.
- Install and configuration's of all types of printers.
- Resolving the technical issues related to software and hardware problems.
- Laptop and server security hardening.
- Maintaining documents for assets details that are available as well as handed over by users.
- Skilled in using ticketing tools to log, track, and resolve technical support requests for endpoint support.
- providing remote troubleshooting using remote desktop tools, ensuring prompt issue resolution for remote users.
- Maintaining records of issues and solutions, preparing reports, and documenting technical procedures.
- vpn configuration and troubleshooting vpn issues.
Technical Support Executive
Future Call Technology Private Limited.
01.2024 - 09.2024
- Identifying and resolving technical issues related to hardware, software, and network problems.
- Continuously monitoring and maintaining computer systems and networks to ensure they are functioning optimally.
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
- Communicating with clients to understand their needs and provide effective support.
- Asset management for end users.
- Analyzing issues, identifying root causes, and developing effective solutions.
Education
Bachelor of Engineering - Computer Science And Engineering
ANNA UNIVERSITY
Thanjavur, India 04.2001 -
High School - Computer Science
Dharani Matriculation Herger Secondary School
Mannargudi, India 04.2001 -
Skills
- AWS Services (EC2 ,S3,IAM,RDS,VPC)
- Problem solving
- Information security
- Network troubleshooting
- Time Management
- Effective Communication
Additional Information
Technical course completed.
Cloud Based Environment: Amazon wed services.
- Good Understanding of AWS services like EC2, S3, IAM, VPC, LOAD BALANCE, AUTO SCALING, EBS, SNS, SQS, CLOUD WATCH.
- Provided framework for automated deployment in Tomcat environment.
- Created AMI images of the critical EC2 instance as backup using GUI.
- Knowledge of windows and Linux operating system.
Devops Tools:
- Strong Knowledge of Source code Management like GIT And GITHUB.
- Monitoring tools Like Splunk, Prometheus & Grafana.
- Containerization tool like Docker.
- Infrastructure as a code like Terraform.
Passport Details:
Passport no:W9800658
Date of Expiry: 26/04/2033
Timeline
IT Support Engineer
Proconnect Integrated Logistics,
10.2024 - Current
Technical Support Executive
Future Call Technology Private Limited.
01.2024 - 09.2024
Bachelor of Engineering - Computer Science And Engineering
ANNA UNIVERSITY
04.2001 -
High School - Computer Science
Dharani Matriculation Herger Secondary School
04.2001 -
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